Credit Reporting Coordinator

| Chicago
Avant is revolutionizing the world of lending by lowering the costs and barriers of borrowing for everyday people. At our core, we are a technology company that builds advanced platforms and uses custom analytics. Today, we help underserved consumers, the majority of whom get fast funding on our online platform without having to talk to anyone. Tomorrow we plan to use our world class technology and underwriting capabilities to launch new products and bank partnerships that improve people’s financial lives.
JOB DESCRIPTION
As a Coordinator on the Credit Bureau Operations team, you will be responsible for reviewing customer accounts and determining the validity of a wide variety of consumer credit reporting disputes and inquiries. In this role, you must maintain a high degree of knowledge of consumer lending rules and regulations and be particularly well versed with the FCRA (Fair Credit Reporting Act). You will work with management to identify and resolve any issues found during QA processes or consumer disputes.

What you do at Avant

  • Investigate and respond to Automated Credit Dispute Verifications (ACDVs) submitted by Avant customers through the e-OSCAR platform
  • Enter detailed dispute resolution results in the Credit Reporting logging system
  • Respond to all assigned ACDVs by the assigned due date - no exceptions
  • Respond to phone and email credit reporting complaints within 14 days of receipt
  • Answer general credit reporting related customer inquiries by email
  • Identify and escalate recurring issues
  • Assist management in tracking, investigating, and responding to customer disputes
  • Stay abreast of all federal and state regulatory changes related to consumer lending
  • Take on additional projects and duties as needed

Why you are a fit for Avant

  • BA/BS from an accredited university
  • Exceptional attention to detail, thoroughness, and organizational skills
  • Self-confidence, critical thinking, good judgment, and the ability to make sound decisions
  • Must be able to interact effectively with other departments and team members
  • Ability to execute on projects and meet established deadlines in a fast paced environment with minimum supervision
  • Strong verbal and written communication skills
  • Familiarity with Avant systems, primarily the Avant CRM (Portal)
  • Strong experience with MS Office, MS Excel in particular, and Google applications
  • Intermediate SQL skills required for some tasks; training can be provided
  • Knowledge of the e-OSCAR system

Why Avant is a fit for you: At Avant, we believe our values make a difference:We value, support, and help each other growWe are committed to active inclusion and diversityWe are transparent and believe the best idea winsWe succeed when our customers succeedWe get sh!t done… responsiblyAnd we keep it fun! We believe that ideas are more important than titles, everything is more fun together, everyone drives change, and everyone is an owner. While we believe the perks and benefits that we offer are terrific, nothing excites us more than having the ability to collaborate with intelligent, highly-motivated and talented people on challenging problems as we work to change the face of online lending.

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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • TypescriptLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • Ruby on RailsFrameworks
    • MySQLDatabases
    • JIRAManagement

Location

Located on Chicago's scenic Riverwalk. It’s home to nearby trendy restaurants, a thriving startup community, and public transportation.
222 N. LaSalle Street, Chicago, IL 60601

What are Avant Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
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