Director, Consumer Banking Strategy and Planning at Discover (Chicago, IL)
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.Job Description
Discover Financial Services, Inc.:
Discover Financial Services (NYSE: DFS) is a direct banking and payment services company with one of the most recognized brands in U.S. financial services. Discover has grown to become one of the top five direct banks in the United States since its founding in 1986, and today is well positioned to pursue its vision to be the leading direct bank and payments partner. The company issues the Discover card and is a leader in other banking products that include private student loans, personal and home equity loans, checking and savings accounts, as well as certificates of deposit. It also operates the Discover Global Network, which is comprised of Discover Network, with millions of merchant and cash access locations; PULSE, one of the nation's leading ATM/debit networks; and Diners Club International, a global payments network with acceptance around the world.
Discover has established a strong track record of performance since becoming an independent, publicly traded company in 2007. For 10 years, it was the top-performing stock in the S&P 500 Financials Index and the company has grown total loans from $48 billion in 2007 to $96 billion in 2019, deposits from $25 billion to $73 billion, network volume from $186 billion to $403 billion, and net income from $0.6 billion to $2.9 billion.
Discover’s performance is driven by 18,000+ employees who are united by shared values and who are committed to making a difference every day for our customers, owners, communities and one another. Thanks to these employees, Discover receives awards and recognition year-in and year-out for innovative products and features, workplace quality, corporate citizenship, and for providing an industry leading customer experience based on 100% U.S.-based customer service.
The Director of Consumer Banking Strategy and Planning is a high profile position reporting directly to the EVP, President of Discover’s Consumer Bank (CB). This person will serve as the Chief of Staff and key advisor for the EVP with a broad array of day-to-day and special project responsibilities. The role’s day-to-day responsibilities include managing five direct reports and roughly 15 FTE to: manage and interpret Finance-provided data on Division performance; guide strategy development teams in addressing pressing business issues, and manage CB engagement activities. The successful candidate will also be asked to provide logistical support and thought leadership for many of the activities intended to set strategic direction and maintain alignment within CB (e.g., managing weekly Senior Operations staff meetings, participating in business unit scorecard and process reviews, organizing and conducting periodic strategy sessions for CB officers and directors, and coordinating the creation of Executive Committee and Board-level presentations).
Manage a team of strategic analysts in interpreting Finance-provided data to help monitor and optimize business unit-level performance (includes tracking performance against key expense, headcount, and discretionary spend targets)
Provide overall direction, prioritization, and thought leadership of two teams of strategic analysts tasked with addressing pressing analytical issues facing CB
Oversee the Employee Strategy and Engagement team delivering against major initiatives for CB (e.g. on-campus recruiting for MBA’s and undergraduates, Strategic Leadership and Operations Leadership Programs, Employee Opinion Survey, CB coordination for Discover Innovation, etc.)
Serve as the CB point person for various corporate initiatives (e.g., Business Continuity Planning, Procurement Task Force, Information Security, Facilities, etc.)
Serve as a thought partner to the business unit heads in CB to address pressing business issues
Support the EVP in preparing periodic presentations (e.g., DFS Board, Discover Bank Board, Executive Committee, Rating Agency, CB Quarterly Meeting, etc.)
7+ years of professional experience in an analytically-oriented operations environment, a strategy consulting firm, or a financial/strategic planning function
Superior written and verbal communication skills
Demonstrated strength in issue identification, directing and performing quantitative analysis, and effectively synthesizing complex data into key insights
Significant experience interacting with, presenting to, and influencing senior management audiences
The proven ability to apply a general management mindset to a complex operating environment
Ability to structure work and provide direction to teams consisting of analysts with diverse skill sets
Demonstrated ability to drive action with both direct reports and those over whom he/she has informal or no authority
Ability to apply an entrepreneurial mindset and adjust quickly to changing direction and tight deadlines
Proficiency in Microsoft Office software: Excel, PowerPoint, and Word
Experience in the Consumer Financial Services industry preferred
What are you waiting for? Apply today!
The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.