Revenue Operations Manager
Revenue Operations Manager
COVID-19:
When the COVID-19 Pandemic hit in March of 2020, we were one of the first companies to send our people to work from home. And since then, we’re still (mostly) working remotely. Our first core value is “People First” and the pandemic has reinforced how true this value reigns to us. Our office is located in the Chicago loop, and those that want to may work in-office. For the rest of us, we have “figured out” how to work remotely and we will continue to do so until at least October of 2021. We know the world is shifting and we are too. Let us know what your preferences are for being in-office, hybrid or remote only. Welcome to BenchPrep!
About Us:
We deliver the most advanced and flexible learning experience for certification, credentialing, test prep, continuing education, and training. Our cloud-based learning platform is designed to help training organizations, associations and the extended enterprise deliver a highly engaging and effective learning experience for users who are trying to advance their careers. We incorporate the latest in learner-centered technology, including personalization, gamification, data science, usability and omni-channel delivery.
We’re sitting in a pivotal time in the BenchPrep history. The number of learners on our cloud-based learning platform has reached 6 million in 2021. We’re committed to helping students learn better, and that starts with our own people.
About the role:
This role will be responsible for ensuring our teams have the data, processes and tools to operate at their best. This role will be an integral member of our revenue team, partnering with Sales, Customer Success, and Marketing teams to determine strategy, implement performance metrics, and influence alignment of all revenue operations. This intersectional role will drive revenue effectiveness by establishing measurable processes to improve sales & marketing efficiency and determine growth goals in addition to driving GTM performance, produce actionable reporting and analysis while documenting and building strong relationships across the leadership team to influence decision making.
Some challenges you’ll tackle:
- Lead BenchPrep’s CRM Strategy by bringing together all information to give one, holistic view of each customer/prospect in real time allowing sales, marketing, and account management to make data driven decisions on everything from up-selling to customer responsiveness to coordinating the management of sales and marketing campaigns. Using Salesforce as the main hub of all our data, this role will create a consistent experience across all channels and seamless execution through the tech stack.
- Work directly with our Marketing, Sales, & Customer Success teams, serving as subject matter expert in revenue operations to monitor and report on the sales funnel from lead generation through to deal.
- Develop process, systems and productivity metrics to ensure our teams are hitting their performance targets. Incorporate early detection and identification into the process to ensure timely actions are taken.
- Partnering with Sales Leadership, Finance, and Legal on pricing optimization, contract standardization, and quote-to-contract efficiencies.
We are searching for:
- 10+ years of sales/business operations or sales management experience in a high-growth SaaS/PaaS environment.
- Proven ability to identify and lead growth enabling initiatives for rapidly scaling organizations
- Well-organized, strong communication skills and ability to manage and influence direct and indirect reports with high motivation for continuous improvement and ability to drive impact.
- Experience architecting and managing revenue systems from ground up - CRM, Marketing Automation (Salesforce ideal)
- You are a proactive self-starter, with the ability to thrive in environments with multiple cross-functional stakeholders with varying priorities. You can more than hold your own with the day-to-day requests, but your real passion is digging deep, reconciling what you see with the "why" and surfacing overlooked trends and indicators that could lead to better GTM decisions.
Life at BenchPrep:
We work at BenchPrep because we’re dedicated to the mission and each day have an opportunity to be challenged and learn. We work hard, eat well, and have lots of fun. Culture is our lifeline at BenchPrep. We celebrate our people, both professionally and personally. We focus on flexibility - both in work/life balance, but also everyday in operating with agility. We care about learning so much that we offer employees $1,200 annually to develop their skills. It’s no wonder we were selected in Inc’s Best Workplaces of 2020 and Crain’s 2020 Best Places to Work in Chicago lists.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We are looking for high performing and motivated professionals who are excited about the chance to leverage technology to impact the lives of millions of learners. Join us.