Senior Associate, Facilities Management
Discover. A brighter future.
With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description
Responsible for delivering facilities management support to assigned buildings. Coordinates vendors and service providers to complete approved work requests and ensures quality results for building services, including janitorial, pest control, landscaping, interior plant service, building and furniture maintenance, building improvements, and employees’ services that includes the fitness center, food service, and copy/mail. Assists with budgeting process, analysis, and reporting.
Responsibilities
- Assists management and staff with operational reporting, budgeting, financial systems, and purchasing.
- Helps ensure sites are operated and maintained in compliance with Discover Financial Services, federal, state and local requirements. Participates in, and be a member of, BCP teams related to the Facilities.
- Provides facility and administrative support to all assigned properties, assisting the Regional Facility Manager or Facility Manager, in overseeing the delivery of maintenance and repair services. Develops/Maintains positive relationships with all internal/external customers and facilities staff. Maintains open lines of communication and promptly reports any customer-impacting issues to the supervisor. Acts collaboratively to solve problems, and resolve situations with professionalism and outstanding customer service.
- Assists with coordinating and scheduling maintenance activities. Provides direction/information to vendors, facilities staff, and service providers as required, ensuring excellent coordination/execution of work within the customer environment with minimal disruption, as needed.
- Assists with receiving and dispatching work requests to the staff, vendors, or other service providers. Coordinates vendor support to include the vendor onboarding process, COI, site access, and ensures quality performance.
Minimum Qualifications
At a minimum, here’s what we need from you:
- H.S. Diploma or GED
- 4+ years of experience in Facilities Management, or related field
Preferred Qualifications
If we had our say, we’d also look for:
- Associate's Degree in Facilities Management, Tech, Trade, or related field
- Bachelor's Degree in Facilities Management
- 6+ years of Facilities Management, or related field
- FMA, RPA, or CPM industry designations, or related certification
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The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.