Manage end-to-end onboarding for providers, TPAs, and employer groups onto payment and financial services platforms. Validate banking, tax, compliance, and entity documentation; conduct due diligence and screening; configure EFT, ACH, funding, and account structures; resolve exceptions; maintain audit-ready records; report pipeline metrics; and coordinate with Finance, Compliance, Product, Engineering, and external stakeholders to improve onboarding processes and systems.
We were tired of hearing that healthcare is broken, so we decided to do something about it. At Nomi Health, we believe the care itself isn’t broken — it’s the business of healthcare that gets in the way. Every year, more than $1 trillion is wasted on paperwork, delays, and middle layers that drive up costs and keep people from the care they need.
We’re rebuilding the system so it works the way it should: clear prices you can trust, faster payments that keep providers focused on patients, and data that helps employers make better decisions. Our work has already touched more than 30 million lives — from local communities in Michigan to some of the largest companies in the country.
Role Summary
The Financial Services Onboarding Specialist is responsible for guiding providers, Third-Party Administrators (TPAs), and employer groups through accurate, timely, and compliant onboarding onto Nomi Health's payment and financial services platforms. This role owns the end-to-end collection, validation, and processing of banking, tax, and compliance documentation across all entity types, ensuring onboarding activity meets regulatory requirements and internal controls. The role partners closely with Compliance, Finance, and Product/Technology teams to maintain a smooth, low-risk onboarding experience for new and existing partners.
Key Responsibilities:
- Manage end-to-end onboarding of new providers, TPAs, and employer groups onto payment and financial services platforms, ensuring completeness and accuracy of banking, EFT, and tax identification (TIN) information
- Validate onboarding documentation (W-9s, banking confirmation letters, voided checks, entity formation documents, plan/account setup forms) against company and regulatory standards, tailored to entity type (provider, TPA, or employer group)
- Perform due diligence checks appropriate to entity type, including NPI registry verification and OIG/SAM exclusion screening for providers, and negative news and entity verification review for TPAs and employer groups
- Ensure all onboarding activity adheres to regulatory and internal compliance guidelines, including BSA/AML, KYC, NACHA rules, and company-specific controls
- Coordinate account and banking structure setup for TPAs and employer groups, including funding arrangements, EFT/ACH configuration, and plan-level account mapping
- Triage and resolve onboarding exceptions, discrepancies, and documentation gaps in coordination with providers, TPAs, employer groups, and internal stakeholders
- Maintain accurate, audit-ready onboarding records and status tracking across CRM/Salesforce and internal systems
- Coordinate with cross-functional teams (Finance, Compliance, Engineering, Product) to resolve escalated onboarding issues and reduce time-to-activation
- Prepare onboarding status reports, pipeline metrics, and exception trends for internal stakeholders
- Collaborate with Product and Technology teams to identify onboarding platform defects, define requirements, and validate enhancements that improve reliability and efficiency
- Maintain and follow standard operating procedures for onboarding workflows; recommend process improvements where appropriate
- Assist with audit support by providing documentation and transaction/onboarding-level detail as needed
Key Responsibilities
Required Skills & Qualifications:
- 3-5 years of experience in financial services onboarding, payment operations, KYC/AML, or healthcare claims/insurance operations
- Working knowledge of BSA/AML, KYC, and NACHA compliance concepts as applied to onboarding and account setup
- Strong attention to detail with demonstrated ability to validate financial, banking, and compliance documentation accurately
- Ability to translate onboarding pain points into clear requirements for Product and Technology teams, and to validate that delivered solutions meet operational needs
- Strong written and verbal communication skills with the ability to present onboarding status and issues clearly to technical and non-technical audiences
- Demonstrated ability to investigate documentation discrepancies, ask incisive questions, and resolve issues with internal and external stakeholders
- Track record of building effective working relationships across departments including Finance, Compliance, Product, and Engineering
- Proficiency in Microsoft Excel, including formulas, pivot tables, VLOOKUP/XLOOKUP, and data validation
- Proven ability to manage a high-volume onboarding pipeline and competing priorities in a fast-paced environment while maintaining accuracy and accountability
- Strong analytical and problem-solving skills with a bias toward process improvement and operational efficiency
- Self-directed and proactive, with demonstrated ownership of outcomes and a continuous improvement mindset
Preferred Qualifications:
- Experience onboarding a mix of entity types (providers, TPAs, employer groups) in a healthcare, payments, or financial services environment
- Familiarity with NPI registry lookups, OIG LEIE/SAM.gov exclusion screening, or similar due diligence tools
- Experience leveraging AI tools (e.g., ChatGPT, Claude, Copilot) to improve onboarding workflows, accelerate documentation review, or automate repetitive tasks
- Working knowledge of SQL for querying databases, building ad hoc reports, or investigating onboarding data discrepancies
- Experience with Salesforce, Jira, or other CRM/operational workflow tools; comfort learning and navigating new systems quickly
Nomi Health delivers disruptive healthcare solutions, in partnership with like-minded employers, public sector organizations, advisors (brokers/consultants), and payers/TPAs. We’re a team of 300+ people who show up every day with the same mindset: don’t settle for “that’s just how it is.” Real change happens when you challenge the system, cut through the excuses, and build something better together.
Similar Jobs
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Manage tax compliance and advisory work, review tax returns, build client relationships, research tax matters, and mentor staff.
Top Skills:
AccountingCpaTax Compliance
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Lead CFO-level client advisory engagements, manage change initiatives, provide financial analysis, develop client budgets, and mentor staff.
Top Skills:
Bill.ComIntaactNetSuiteQuickbooks Online
Cloud • Fintech • Software • Business Intelligence • Consulting • Financial Services
Manage financial reporting for skilled nursing clients, assist with budgeting and forecasting, develop team members, and improve processes.
Top Skills:
Bill.ComIntaactMicrosoft Office SuiteNetSuiteQuickbooks Online
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
