Franchise Implementation Consultant

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description: 

As a Franchise Implementation Consultant, you'll play a critical role in helping franchise organizations successfully adopt and scale the PAR OPS platform. Partnering closely with clients and cross-functional teams, you'll guide implementations from planning through deployment, ensuring projects are delivered on time, within scope, and with exceptional quality.

As a trusted advisor and subject matter expert, you'll help franchise operators maximize the value of PAR OPS while driving adoption, operational efficiency, and long-term success. You'll also collaborate closely with Support and Technical Services teams to ensure a seamless transition from implementation to ongoing support.

This role is ideal for someone who combines hospitality expertise, technical aptitude, and strong client-facing consulting skills to deliver outstanding customer outcomes.

Position Location:

Remotely based in our remote USA hub locations: Austin, TX, Philadelphia, PA, Minneapolis, MN, Chicago, IL, Champaign, IL, and Central New York (Albany, Buffalo, Rochester, Syracuse, New Hartford).

Reports To: 

Manager, Implementation

What We’re Looking For:

Requirements:

• Proven ability to manage multiple priorities and projects simultaneously

• Strong analytical, troubleshooting, and problem-solving skills

• Ability to clearly communicate technical and financial concepts

• Comfortable navigating ambiguity and adapting to changing priorities

• Excellent written and verbal communication skills with both technical and non-technical audiences

• Hospitality industry experience in a management capacity highly preferred

• 4 year technical degree or equivalent related experience highly preferred

• 1+ year of experience working with restaurant back-of-house technology highly preferred

Additional skills:

• Strong project, operational, and time management capabilities

• Effective training, facilitation, and presentation skills

• Confidence leading customer-facing discussions and solution reviews

• Consultative mindset with a focus on process improvement

• Experience with application design, database tools, and restaurant technology solutions (preferred)

• Ability to collaborate effectively across cross-functional teams

• Highly organized, detail-oriented, and self-motivated

• Capable of managing multiple customer engagements simultaneously

Unleash your potential: What you will be doing and owning:

• Lead franchise customers through successful PAR OPS implementations, from planning and configuration through deployment and adoption

• Partner with Project Managers and cross-functional teams to deliver projects on time, within scope, and with a high-quality customer experience

• Facilitate client meetings, training sessions, and solution reviews while serving as a trusted advisor throughout the implementation lifecycle

• Assess customer operational and technical requirements, recommending solutions that support business goals and growth

• Configure, test, and validate software solutions to ensure successful rollouts across franchise networks

• Proactively identify and resolve project risks, implementation challenges, and customer issues

• Drive a seamless transition from implementation to ongoing support through strong documentation, communication, and stakeholder alignment

• Contribute to continuous improvement by sharing customer insights, enhancing training resources, and supporting product feedback initiatives

• Provide customer support and participate in scheduled after-hours support rotations as needed

Interview Process:

• Interview #1: Video Screen with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact [email protected]. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.