Front of House Associate

JOB TITLE: Front of House Associate 

REPORTS TO: Concessions Manager

FLSA STATUS: Hourly, Non-Exempt 

COMPENSATION RATE: $17.94 - 18.19 per hour based on an assigned position per shift (Part-Time, averaging 10-20 hours per week based on performance/event schedule).  

UNION: IATSE Local 750 

LOCATION: 170 N. Dearborn St., Chicago, IL 60601 

POSITION SUMMARY: 

Front of House Staff Associates are responsible for ensuring the best experience possible for all patrons who enter the Goodman Theatre. Duties include but are not limited to; bartending, selling merchandise at the Goodman Gift Store, handling patron coats/other personal belongings at coat check, greeting/assisting with special events and performances, and other various tasks as needed. 

RESPONSIBILITIES: 

• Greet and welcome guests 

• Consistently offer professional, friendly and engaging customer service 

• Identify and anticipate guests’ needs 

• Preparation and serving of both alcoholic and non-alcoholic beverages  

• Safe preparation and handling of food 

• Assist with maintaining cleanliness of the bar, gift store, and coat check areas, including replenishing/storing stock items on a daily basis.  

• Ensure that Goodman patrons have a superior experience at the theatre 
   

QUALIFICATIONS & EXPERIENCE:  

• At least one year in a customer service role in a high-volume setting. Hospitality experience a plus. 

• Must possess outstanding customer service skills, as well as sophisticated verbal and communication skills 

• Must have an exceptional understanding of cultural happenings of Chicago 

• Highly responsible and reliable to work independently or in a team setting 

• Ability to work in a fast-paced environment 

• Strong interpersonal and problem-solving abilities 

• Ability to be in stationary position throughout an entire shift; during performances maneuver to greet/assist guests 

• Ability to work with a flexible schedule. FOH Associates are required to submit weekly availability for AT LEAST three event/performance shifts per work week. One of those shifts must be for a Saturday or Sunday performance/event shift. Performance schedules typically run Tuesday-Sunday evenings, with additional matiness taking place on Thursdays, Saturdays, and Sundays. Opening Night performances are usually scheduled for Monday evenings.  

• Capable of lifting deliveries of up to 50 lbs.  

• Bar knowledge is preferred but not required. Must be BASSET certified or willing to do so if hired. 

• Model Behavior and values consistent with The Goodman’s Community Agreements and furthering The Goodman’s IDEAA (Inclusion, Diversity, Equity, Anti-Racism and Access) goals. 

BACKGROUND: 

Chicago’s theater since 1925, The Goodman is a not-for-profit arts and community organization in the heart of the Loop, distinguished by the excellence and scope of its artistic programming and community engagement. The theater’s artistic priorities include new play development (more than 150 world or American premieres), large scale musical theater works and reimagined classics.    

We at The Goodman believe that a diversity of people, ideas and cultures in our organization enriches both the art on stage and our civic engagement. In our workplace, we strive to reflect the communities we serve, and make space in which everyone is empowered to bring their full, authentic self to work. The Goodman values equity, diversity and inclusion and is committed to approaching our work through the practice of anti-racism. Learn more at GoodmanTheatre.org/Accountability 

ADDITIONAL INFORMATION: 

The Goodman is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. By dedicating itself to three guiding principles—quality, diversity and community— The Goodman seeks to be the premier cultural organization in Chicago, providing productions and programs that make an essential contribution to the quality of life in our city.   

The Goodman is an inclusive and accessible employer. Successful candidates will have experience working with diverse groups of people and will demonstrate a deep commitment to advancing equity and inclusion at The Goodman.   

The Goodman uses E-Verify to confirm the identity and employment eligibility of all new hires. 

HOW TO APPLY: 
Qualified individuals are invited to apply by uploading a resume and selecting the “Start Application” button on the right side of the page. No phone calls, please.