Lead discovery processes, document findings, write user stories and acceptance criteria, design prototypes in Figma, and support pre-sales activities in both Spanish and English.
This is a remote position.
Work Mode: Remote (Colombia/LATAM) · Full-time
Languages: Bilingual Spanish / English (B2 minimum; C1 preferred)
Start: Immediate
Turn business need into clear requirements, user stories, and Figma prototypes that the engineering team can execute. You will collaborate with clients and internal teams in Spanish and English, and support pre‑sales (demos, scoping, estimates).
Responsibilities
- Lead client discovery (interviews, workshops, process mapping) and document findings.
- Write user stories, acceptance criteria (Given/When/Then), use cases, and PRD/SRS.
- Design wireframes and interactive prototypes in Figma for validation.
- Define scope and prioritization and maintain the backlog.
- Pre‑sales support: prepare demos/POCs, do high‑level estimates (t‑shirt sizing/story points), and contribute to proposals/SoW.
- Collaborate with Tech Lead, QA, and PM to ensure feasibility, traceability, and handoff quality.
- Communicate, present, and document in ES/EN (meetings, notes, PRDs, prototypes).
Nice to Have
- Experience in B2B SaaS, integrations (Zoho, Azure, CRM/CPaaS).
- Product analytics exposure.
- Familiarity with Zoho Projects/CRM/Desk or Zoho Creator.
Tooling
Figma/FigJam, Miro, Jira or Zoho Projects, Confluence/Notion, basic Postman, diagrams.net, etc.
Requirements
- 3–5 years as Functional Analyst / Business Analyst in custom software or consulting.
- Portfolio or samples showing Figma prototypes and functional deliverables (PRD/SRS).
- Hands‑on experience writing user stories and BDD acceptance criteria .
- Process modeling and functional understanding of APIs .
- Client‑facing communication and workshop facilitation.
- Bilingual ES/EN (B2; C1 preferred) — able to lead sessions, document, and present in both languages.
Benefits
- Contract: Employee.
- Compensation: Competitive, based on experience (include salary expectation).
- Benefits: remote work, flexible hours, learning path in AI/Zoho, career growth.
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