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Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.
As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.
The General Manager of Fulfillment oversees all warehouse operations, including inventory management, order processing, shipping, receiving, and workforce leadership. This role ensures operational excellence, scalability, and cost efficiency while maintaining a customer-first focus and upholding the company’s core values. This position will report to the Senior Director, Fulfillment.
What You'll Do:
- Oversee daily operations of the fulfillment center and ensure timely and accurate order processing and shipping.
- Develop and implement strategies to improve productivity, efficiency, and customer satisfaction.
- Manage fulfillment budgets, KPIs, and performance metrics.
- Lead, train, and develop warehouse and fulfillment teams, including supervisors and front-line staff.
- Implement and enforce safety protocols and compliance with all regulatory requirements.
- Partner with cross-functional teams, including Supply Chain, Data/Science, CX, Finance, and Digital.
- Drive process improvements to optimize inventory management and reduce fulfillment costs.
- Manage staffing and fulfillment needs based on KPIs in conjunction with forecasting, and manage flex during peak periods (e.g., holiday season, promotions).
- Conduct internal process audits and root cause analysis to improve accuracy and throughput.
Who You Are:
- Minimum of 8+ years of experience in warehouse, logistics, or fulfillment operations, with at least 3 years in a salaried leadership role.
- Proven success managing high-volume order fulfillment in e-commerce and/or retail environments.
- Strong knowledge of warehouse management systems (WMS), inventory control, and labor management tools.
- Demonstrated ability to lead teams and improve operational KPIs (e.g., order accuracy, on-time shipping, cost per shipment).
- Experience with Lean, Six Sigma, or other continuous improvement methodologies.
- Strong data analysis and problem-solving skills; able to make metrics-based decisions.
- Excellent communication, leadership, and organizational skills.
- Proficient in Microsoft and G-Suite
- Ability to work in a fast-paced, deadline-driven environment with changing priorities.
- Occasional travel between facilities or to vendor sites may be required.
- Bonus points if you're bilingual in Spanish
Physical Requirements:
- Ability to stand, walk, bend, and lift up to 50 lbs
- Comfortable working in a warehouse environment with fluctuating and extreme temperatures.
- Ability to operate warehouse equipment (forklifts, pallet jacks, etc.), or willingness to obtain certification.
- Flexibility to work extended hours, nights, weekends, or holidays as required during peak seasons.
What You'll Get:
- Competitive salary and a stake in the company
- Sponsored 401k program with employer match up to 4%
- Comprehensive health coverage including medical, dental and vision
- Unlimited vacation policy that you're encouraged to use
- Paid parental leave
- 1-week paw-ternity leave for new dog parents
- Free Ollie subscription
- Inspiring pack members!
What We Value:
Keeping Dogs At The Heart
Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.
Being Courageous And Kind
We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.
Setting New Standards
We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.
Making Ollie The Best Chapter
We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.
If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.
Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.
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