Design and deliver customer experience solutions, lead implementation teams, define requirements, and mentor technical team members.
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
- Facilitate JAD sessions with customers
- Define and document detailed business and technical requirements
- Design and architect CTI based solutions to meet requirements
- Lead a team of engineers in implementation activities
- Expert hands-on experience with Genesys installation, configuration and development
- Work closely with Project Managers to ensure on-time, quality delivery
- Assist sales team with customer meetings and technical presentations
- Mentor other technical team members
Requirements
In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:
- Genesys Routing solutions
- Genesys Reporting
- Genesys Voice Portal
- Genesys SIP Server
- Genesys eServices
Desired Experience
- Genesys iWD
- Genesys Workforce Management
- Genesys Desktop (iWS, WDE and WWE)
- Genesys Interaction Recording
- Genesys Rules System
- PBX to Genesys SIP Migration
- J2EE (Java, Servlets, JSP, EJB, JSF)
- .NET (C#, ASP.NET, ADO.NET)
Top Skills
.Net
Ado.Net
Asp.Net
C#
Ejb
Genesys Desktop
Genesys Eservices
Genesys Interaction Recording
Genesys Iwd
Genesys Reporting
Genesys Routing Solutions
Genesys Rules System
Genesys Sip Server
Genesys Voice Portal
Genesys Workforce Management
J2Ee
Java
Jsf
Jsp
Pbx To Genesys Sip Migration
Servlets
Similar Jobs
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Develop and maintain embedded software for avionics systems, ensuring compliance with standards, and integrating software with hardware components.
Top Skills:
BashCContinuous DeploymentContinuous IntegrationDistributed Version Control SystemsHardware DebuggersLinuxPythonReal-Time Operating Systems
Aerospace • Information Technology • Software • Cybersecurity • Design • Defense • Manufacturing
Lead design, implementation, maintenance, and troubleshooting of LAN/WAN networks for the Virtual Warfare Center. Document requirements, estimate costs, research components, integrate new technologies, and ensure reliable, secure connectivity across multi-site modeling and simulation environments.
Top Skills:
Cisco Routers,Cisco Switches,Cisco Ios,Tcp/Ip,Lan,Wan
.png)
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Provide cloud operations and Windows-domain technical support: liaise with development/support teams, document procedures, perform SQL backups/restores and scripts, troubleshoot servers, networks, and configurations, and assist with testing and deployments during the assigned shift.
Top Skills:
Sql,Sql Server Management Studio,Microsoft Windows Server,Windows Desktop,Powershell,Vbscript,Command Line Batch Files,Tcp/Ip
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
