Get Covered Illinois-Illinois Navigator Program

Description

Job Title: Get Covered Illinois- Illinois Navigator Program

Department: Illinois Navigator

Reports to: Program Director

Job Type: Full Time, Salary, Non-Exempt. 

Job Location: Chicago, IL 

Salary Range: $36,000-$40,000

Rincon - Building Spaces, Restoring Communities- Who we are:

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families. 

Position Description – What the Role Entails:

• RFS, in partnership with the State of Illinois, Healthcare and Family Services is supporting efforts to launch a robust, statewide Illinois Navigator program as Illinois transitions to a state-based marketplace for health insurance: Get Covered Illinois the Official Illinois Marketplace.
• The RFS Get Covered Illinois Navigator will complete training to become a license health navigator. Will be required to maintain certification and be licensed by the Illinois Department of Insurance for the duration of employment under this position; maintain expertise in eligibility, enrollment, and program requirements; conduct outreach and public education activities to raise awareness about Get Covered Illinois, Marketplace; be informed and able to identify and explain Qualified Health Plans (QHP), Illinois Medicaid, and utilization of health coverage resources to community member

Company Culture - Do Our Values Speak to You?

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. We value: 

• Dedication- Embodying effective and transparent leadership and quality client care. 
• Education – Preventative programming and clinical services based on industry standards, competence and outreach.
• Accountability – Consistent service delivery, measurable success, and sensible financial management.
• Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.
• Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

With these values in mind, we promote a culture that fosters professional development and agency success. Many of our employees span an extended tenure, and we pride ourselves on developing dedicated and supported team members.

Areas of Accountability - What you will be doing:

• Must complete individual Get Covered Illinois Navigator Navigator training to become license in the state of Illinois.
• Provide information and services in a fair, accurate and impartial manner. Such information must acknowledge all health benefit programs.
• Facilitate selection of a QHP or Medicaid,
• Provide referrals to the Illinois Department of Insurance, or any other appropriate State agencies, for any enrollee with a grievance, complaint, or question regarding their health plan, coverage, or a determination under such plan or coverage.
• Conduct outreach in hard-to-reach and Limited English Proficient communities (LEP).
• Complete weekly and monthly reports.
• Participate in all required trainings and meetings.
• Enroll participants who are uninsured and under-insured in health coverage.
• Maintain a work schedule that meets the needs of the population being served.
• Report required information to necessary staff related to enrollment numbers, appointment, outreach activities, and other metrics as necessary.
• All other duties as assigned.

Examples of required outreach and educational activities include but are not limited to:

• Canvassing local communities and small businesses
• Developing community contacts
• Educational presentations
• Visibility and tabling events
• Using social channels to promote educational and enrollment activities
• Stakeholder engagement

Rincon Rewards & Benefits- How we value you:

• Health insurance 
• Dental & Vision insurance
• Life insurance 
• Short- and Long-Term Disability Insurance 
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable. 
• Employee Assistance Program 
• Professional Development Opportunities 
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
• Certain employees may qualify for City of Chicago commuter transit benefits

Rincon’s Work Environment – What to expect:

• The RFS Get Covered Illinois Navigator must be able to successfully perform the essential functions of this job including travel for networking, conferences, classes; extensive continuous computer screen time and occasional carrying of objects up to 20lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are responsible for informing supervisor of any invisible disability or medical restriction that limits physical capability.
• The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job. Navigator will travel between sites and will work from multiple location

Schedule:

• Monday to Friday
• 8-hour shift
• Weekends or after hours may be needed

Language:

• Bilingual (English/Spanish) is preferred.

RINCON FAMILY SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Requirements

The Knowledge and Expertise that Matters Most - What you bring to the Role:

• Good listening and communication 
• Cultural competence and sensitivity.
• Effective oral and written communication skills.
• Detail-Oriented – Accurately complete training, reports, and documentation.
• Adaptable – Adjust work hours and outreach strategies to meet community needs.
• Empathetic and Patient – Support individuals who may be confused or overwhelmed by the enrollment process.
• Complete State Licensing Training – Successfully finish the Get Covered Illinois Navigator training.
• Conduct Outreach – Engage in canvassing, tabling, presentations, and social media promotion.
• Maintain Accurate Records – Submit weekly/monthly reports and track enrollment metrics.
• Engage Stakeholders – Build relationships with community partners and local organizations.

Position Qualifications – What is required to Perform the Role:

• Bachelor’s degree or work experience in related position 2 years or more.
• Experience working in nonprofit sector, and in collaboration with public sector entities.
• Experience conducting community outreach, community organizing, or other community campaigns.
• Demonstrable experience, sensitivity, and commitment to the needs of the LEP and hard to reach community, and capacity to work with multiple team members and partners, to support the overall objective of the project.
• Experience in working with collaborative processes and structures required.
• Bilingual (English/Spanish) is preferred.