The Chief Administrative Office (CAO) at JPMorgan Chase is a dynamic organization comprised of multiple global functions supporting the firm’s businesses in 60 countries. Our teams span Finance & Business Management (F&BM), Global Real Estate, Global Security, Document & Business Solutions, Global Supplier Services, CAO Strategic Initiatives, Corporate Aviation, Corporate Insurance, Amenity Services, Firmwide Business Resiliency, and Firmwide Business Workforce Strategy. CAO colleagues around the world drive operational excellence, helping the company work better, faster, cheaper, and safer. We protect and support employees by providing a multitude of critical services across the firm’s global operations.
As a Product Transformation Lead in the Chief Administrative Office (CAO) at JPMorgan Chase, you will promote end-to-end transformation of product platforms, processes, and operating models. You will partner with Product Owners, Technology, Operations, and Business stakeholders to design, prioritize, and execute multi-year transformation roadmaps that deliver measurable client and operational outcomes. You will be in a high-visibility role requiring sound judgment, strong stakeholder engagement, and disciplined execution to support GRE product delivery and expectations across GRE operational processes.
Job responsibilities
- Strategically lead the design and execution of product transformation roadmaps spanning process re-engineering, platform modernization, automation, and operating model redesign.
- Effectively translate strategic priorities into structured delivery plans with clear milestones, KPIs, dependencies, and benefit cases.
- Collaboratively partner with Product, Technology, Design, and Operations to define target-state journeys and ensure alignment with enterprise architecture and controls standards.
- Methodically run discovery, hypothesis-testing, and prototyping cycles to validate solutions before scaled rollout.
- Consistently establish governance forums, executive scorecards, and OKRs to monitor delivery health and benefit realization.
- Meticulously ensure the highest standards of accuracy and transparency in documentation and reporting of product lifecycle outcomes, MVP evaluations, and implementation roadmaps.
- Authentically inspire and mentor the team, fostering a culture of continuous improvement, innovation, and operational excellence.
Required qualifications, capabilities and skills
- 7+ years of experience in product management, transformation, strategy consulting, or program delivery in financial services or comparable regulated industries.
- Demonstrated track record of leading complex, multi-stakeholder transformation programs from strategy through execution.
- Strong analytical and structured-problem-solving skills; fluency in business case development and benefits tracking.
- Experience with Agile, SAFe, or hybrid delivery frameworks; comfortable operating in matrixed environments.
- Excellent executive communication skills — written, verbal, and visual storytelling.
- Bachelor's degree required
Preferred qualifications
- Experience in Corporate Real Estate, Workplace, or enterprise functions.
- Familiarity with data platforms, AI/ML enablement, and modern product tooling (Jira, Figma, Tableau).
- PMP, SAFe, or equivalent certification
- Proficiency in data analytics and visualization tools such as Alteryx, Tableau, RPA, UiPath, Python, or MSSQL Server
- MBA or advanced degree preferred.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
JPMorganChase Chicago, Illinois, USA Office
Chicago, IL, United States
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