As Shore Excursion Staff, you'll enhance cruise experiences by guiding tours, managing guest interactions, and achieving sales goals while utilizing communication skills and regional knowledge.
Let your passion for travel and adventure become a career!
Calling all cultural explorers! Are you an outgoing sales professional looking to bring adventure to your career?
As a Shore Excursion Staff, you add excitement to our guests' cruise itinerary with tours and cultural site visits. Use your passion for travel and prior sales experience to entice customers with the perfect excursions. No two days are alike as you will be working with guests and destination management services, whether it’s guiding guests to the correct location during tour dispatch, escorting tours, sharing local knowledge, or answering port questions and assisting with salient features of company application.
Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.
Our Shore Excursions Staff Members play a critical role in front of our guests and behind the scenes with their administration skills.
Responsibilities
- Develop knowledge of established tour programs and region-specific port information.
- Function as tour leader/translator when needed.
- Ensure guest satisfaction by escorting guests on tour and reporting accurate accounts of guest experiences on each guided tour.
- Achieve departmental revenue goals by following established sales techniques offering recommendations and recognizing opportunities to upsell or sell additional tour products.
- Assist in tour dispatch. Guide guests from the meeting point to transportation, work with tour operators to ensure all guests are accounted for and ensure all guests have returned from the tour. Communicating any challenges with the ship’s management team.
- Participate in social functions as outlined in the Shore Excursions Procedures Manual.
- Perform presentations in foreign languages and translate documents as required by the Shore Excursion Manager.
- Assist in the operations of the Shore Excursion Office by completing additional administrative tasks assigned to you by the Shore Excursion management team.
Requirements:
- Excellent communication skills including verbal & presentation in English Language. (Dutch, Spanish, and German Preferred)
- Minimum 1 Year of prior sales experience
- Intermediate Microsoft Office skills.
- Extensive Point of Sales Systems, Databases, and Mobile Devices knowledge.
- Ability to work extended and irregular hours
- Ability to relocate, live, and work onboard as per contract length
- Work independently and at the same time participate as part of team.
- Prior experience working in tourism, or the cruise industry is preferred.
Why do you want to join Holland America’s Shorex team?
- Come travel the world! Every day is a new destination and adventure. We travel to over 300 ports worldwide.
- Join our diverse community and make new friends from many different countries. We are a global organization, and our fleet proudly comprises over 70 different nationalities.
- Cruise benefits for you, your family, and your friends
- Supportive management approach
- Competitive compensation that rewards performance
- Learning and career development opportunities
About
Consisting of Holland America Line and Seabourn, our fleets span the globe. We set the bar with 150 years of proud tradition at Holland America Line and delivering the finest ultra-luxury experience at Seabourn.
Similar Jobs
.png)
eCommerce • Fintech • Hardware • Payments • Software • Financial Services
Lead end-to-end enterprise sales for Square9s upmarket business: craft deal strategy, manage complex technical integrations and multi-stakeholder negotiations, partner with Solutions Engineering, align internal teams, represent the company to executives, and close high-value contracts while influencing product and go-to-market strategy.
Top Skills:
Ai ToolsAPIsPaymentsSaaSSquare
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Lead customer retention and adoption for ServiceNow customers by identifying churn risk, partnering with Sales on adoption/retention plans, advising on governance and SLA issues, and improving customer satisfaction through consulting, project oversight, and executive engagement.
Top Skills:
AIAi-Powered ToolsServicenow
HR Tech • Information Technology • Professional Services • Sales • Software
Design, develop, and maintain scalable backend systems for the Payroll product using a microservices architecture. Own the full development lifecycle from technical design to deployment and monitoring, collaborate with product and front-end teams, build and optimize APIs, and work in a continuous delivery environment with automated QA and testing practices.
Top Skills:
APIsAutomated QaAWSContinuous DeliveryJavaKotlinMicroservicesMockingMonitoringMySQLPostgresScalaTddUnit Testing
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
