Head of Legal Operations, Law & Policy

Sr Legal Operations Officer
This job is responsible for providing operational support for the Law & Policy organization while working closely with the General Counsel executive leadership team to achieve the department's strategic goals. This job supervises a team of experienced professionals accountable for developing and leading processes and practices to improve efficiency and effectiveness of the legal team. This role also partners closely with the Global Capabilities team to drive many operational responsibilities.
Key Responsibilities and Duties

• Serves as a trusted and strategic advisor to the General Counsel executive leadership team on matters handled by the Legal Operations team. This includes contract negotiations and life cycle, Outside Counsel program including engagement, eBilling and invoice management, Technology strategy and process support, eDiscovery, Records and Knowledge Management, Business Management and project management work, etc.
• Drives and executes on the strategic priorities for the Legal Operations function; measures and reports results. Serves as a change agent and assists the General Counsel executive leadership team in driving culture change.
• Leads transformational projects defined within Law & Policy; provides guidance to Legal Operations and Global Capabilities on programs that are in place to drive efficiency and process standardization, and enhance cost controls and strategies.
• Maintains and supports implementation of policies and procedures in support of the business area strategy.
• Directly oversees performance and development of Legal Operations team through regular, timely feedback; additionally, has responsibilities for the Global Capabilities team supporting Legal Operations to ensure delivery of results on Law & Policy’s strategy.
• Supports business management projects by monitoring and tracking risks, issues and action items. Analyzes and reports on area data (financial, headcount, etc.) and performance metrics.

Additional Responsibilities

• Influences the development of new strategic initiatives through tracking budgets and milestones.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 8+ Years Required; 10+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
10PL

• Brings an experienced business and strategic mindset that elevates discussions and engagement with leaders and others, and is evident in the timeliness and precision of both written and oral responses/presentations.
• Extensive experience successfully managing complex projects, analyzing data and providing strategic recommendations based on such data
• Experienced leader who has well-developed change management skills, including strength in identifying and executing change to include technology, people, and processes
• Must be a detail-oriented self-starter who can independently, proactively, and strategically improve and direct the Legal Operations function
• Exceptional financial acumen and problem-solving skills
• Prior experience with various technology platforms – e.g., case management, those related to budget and Finance (OnIt), etc.
• Prior experience negotiating and managing external relationships (e.g., vendors)
• Proven capability to cultivate innovation by seeking new and better ways to help the organization be successful
• Prior experience managing legal operations in an in-house legal setting preferred
• College or advanced degree in business management preferred

Related Skills

Adaptability, Communication, Consultative Communication, Continuous Improvement Mindset, Detail-Oriented, Ethical Conduct, Legal Administration

Anticipated Posting End Date:

2025-05-30

Base Pay Range: $175,000/yr - $250,000/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans). 

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

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