Head of Workers Comp & DBA Claims

Join Starr, a global leader in commercial insurance with over a century of expertise. We empower our employees to innovate, make impactful decisions, and build lasting client relationships worldwide. At Starr, you'll work in an entrepreneurial culture alongside accessible leaders, leveraging our financial strength and vast industry experience to deliver solutions for our clients, no matter how complex. Grow your career with a rapidly growing company that invests in its people and their ability to drive real progress.

Key Responsibilities:

• Lead, mentor, and develop a team of claims professionals, fostering a culture of high performance, accountability, and compliance.

• Oversee all aspects of claim management (including Workers Comp, DBA, A&H and Warranty Claims), ensuring prompt and accurate claims resolution.

• Set and monitor performance standards, reserving philosophies, authority levels, and litigation management protocols in partnership with the Global Chief Claims Officer and other functional leaders.

• Continuously evaluate and implement best practices, processes, and technology enhancements to optimize claims operations and improve claims outcomes.

• Serve as a subject-matter expert for complex and high-value claims, providing strategic direction and technical oversight.

• Build strong relationships with underwriters, actuaries, legal counsel, and other departments to support profitable underwriting, reserving best practices, and regulatory compliance.

• Represent the company in industry forums, regulatory matters, client/broker meetings, and mediations/arbitrations as appropriate.

• Prepare and present regular management reporting, trend analysis, and insights to senior leadership, recommending improvements and risk mitigation strategies.

• Ensure compliance with all applicable US state and federal regulations as well as internal policies.

• Lead and support initiatives around talent development, recruitment, and succession planning within the claims team.

Qualifications:

• Bachelor’s degree in business, insurance, law, or related field (advanced degree or industry designation—such as CPCU, AIC, ARM—a plus).

• Minimum 10 years’ experience in property claims management within the insurance industry, with at least 5 years in a leadership role.

• Deep technical expertise in claims in workers comp and DBA Claims  and litigation management.

• Strong understanding of US insurance market, coverage interpretation, reserving and exposure evaluation, and claims compliance.

• Proven leadership and team-building skills with the ability to drive change and support organizational growth.

• Excellent communication, negotiation, and interpersonal skills; able to interact at all levels internally and externally.

• High level of integrity, strategic thinking, and sound decision-making ability.

• Proficient with modern claims systems, data analysis tools, and MS Office Suite.

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.