ModSquad
High Speed Internet - Remote Tier 2 Tech Support - Phones & Email, 06/2026
This client is a leading telecom company providing high-speed fiber internet to businesses across New York, Philadelphia, and Boston, is seeking Tier 2 Mods to join their tech support team.
They are looking for tech-savvy Mods who can quickly troubleshoot issues, follow clear procedures, and communicate effectively with customers through phones and emails. Mods will monitor automated alerts, escalate outages within 15 minutes, and provide reliable support during service disruptions.
If you have strong call control skills, stay calm under pressure, and enjoy solving technical problems independently, this could be a great fit for you!
Hours of Operation:
Monday – Friday: 12:00 AM – 6:00 AM and 3:30 PM – 12:00 AM (PST)
Priority coverage needed: 4:00 AM – 6:00 AM (PST)
Saturday and Sunday: 24-hour availability required
The biggest need would be weekends and then early morning 4-6 am M-F (after being active for 2 weeks on the project).
Commitment:
15 hours weekly,
90 Days
Orientation:
July 16, 2026
Similar Jobs
What you need to know about the Chicago Tech Scene
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
