Homemaker Supervisor

Position Summary

The Home Care Supervisor is responsible for the supervision of our Home Care Aides and program compliance. This includes but is not limited to: acceptance of client referrals, arrange, train, monitor, and supervise Home Care Services.

Education & Certification Requirements

• High School diploma, with some college or Case Management Exp. 3 yrs.)

Experience & Training Requirements

• Supervisory skills
• Problem Solving Ability
• Strong Writing and Communication Skills
• Knowledge of computer applications including, Excel and Word
• Must possess a valid driver’s license and have access to insured vehicle on a daily basis

Essential Job Requirements & Duties

• Accepts and processes client referrals
• Identifies and assigns homemakers to meet client care plans. Maintains accurate records and service logs.
• Communicates with homemakers routinely and as needed in addition to required supervisory home visits about, but not limited to: issues with the quality of work, changes in client needs, technical issues, etc
• Coordinates the homemaker activities to assure that plan of care for each client is followed.
• Conducts and documents scheduled supervisory home visits for each assigned client and conduct face-to-face conferences with each assigned homemaker.
• Trains Homemakers following training curriculum established by Chicago Commons and provides ongoing training and support as needed
• Communicates with Case Management Agency about the services that are needed for each client and changes in clients.
• Prepares and/or reviews service calendars and other documents necessary for the operation of the program.
• Ensures Electronic Visit Verification (EVV) compliance.
• Inputs data from service delivery and client employee communications.
• Maintain operational knowledge of computer programs used at Chicago Commons
• Teaches and educates staff on our Electronic Visit Verification System.
• Maintains accurate records and monitors for compliance with the Department of Aging and other appropriate standards.
• Evaluates Homemakers for efficiency and quality and recommends appropriate training needs or disciplinary actions.
• Performs other projects and duties as assigned.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform.

While performing the duties of this job, the employee is regularly required to speak English, specifically, to communicate both in person and over the telephone. The employee must regularly be able to read English proficiently. The employee must regularly operate a word-processing system and therefore must be able to read, produce and transmit data on such a system. The employee frequently is required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision requirements include the ability to see at close range