The HR Operations Effectiveness Analyst is responsible for implementing and supporting processes and solutions, used by the HR Operations team, to effectively meet HR division and Center of Excellence requirements while providing for the operational needs of the Product Operating Model.
The incumbent must demonstrate strong verbal and written communication skills and the ability to work independently and partner effectively. The incumbent will be relied on to deliver on key initiatives and must develop and manage work plans/roadmaps.
The incumbent will be responsible to articulate opportunities and resources required, initiate work and provide progress updates and track metrics/create dashboards to offer insights for decision-making and measure performance.
DUTIES & RESPONSIBILITIES:
- Manage content/knowledge tools and resources and ensure information is accurate, accessible, and up to date
- Partner on continuous improvement (CI) initiatives, including root case analysis and process improvement
- Administer operational workflow efficiency
- Seek input from COE partners and HR Operations team members and jointly Identify risks and implement and monitor HR Operations controls
- Work with leadership to establish performance metrics, partner to create dashboards and communicate performance outcomes
- Complete Quality Assurance evaluations of HR Service Center Representatives
- Solicit feedback from business process owners and enhance process by which operational business tasks are completed
- Onboard/transition processes from COE and other partners to be administered by HR Operations
- Partner with cross-functional entities to improve the employee experience with process and technology, deliver value and provide excellent client service
- Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
QUALIFICATIONS & SKILLS:
Required:
Bachelor’s degree in human resources, business, psychology, communications, or related field; or equivalent work experience
3+ years of experience in Human Resources, HR Operations, or related area
Strong strategy execution/implementation, organization, and project management skills with demonstrated ability to adapt to change and reprioritize plans
Strong business acumen, and strength in execution with excellence
Data-driven decision maker with strong personal and professional judgement
Strong collaboration skills with the ability to partner with others at all levels within the organization
Experience in a contact center environment with a solid understanding of HR processes and practices
Ability to quickly learn, manage, and improve complex business processes
Strong organization and attention to detail with a focus on accuracy, documentation, and compliance
Effectively manage competing priorities and shifting demands
Maintain structure and accountability while remaining adaptable to change
Team player - actively collaborate and support the team during peak workloads or transitions
Communicative and work well independently
Proficient in MS office products, including Word, Excel, PowerPoint, and Outlook
Demonstrated ability to manage sensitive information with discretion and uphold the highest standards of confidentiality
Ability to travel occasionally for key meetings or initiatives
Preferred:
- Workday experience
- Case Management tool experience
- Familiarity with financial services
- Strong knowledge of key messages, insights, and data visualization techniques
- Ability to articulate and represent a complex strategy in a simple and understandable manner
- Experience with foundational HR data, HR concepts/practices, HR information systems and applications
- A strong interest in growing and developing in the HR field; strong research and analytical skills are a plus
- Continuous Improvement / Lean Six Sigma experience
Pay Transparency
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.
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Chicago, United States
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