Team Lead, HR Account Management at Paylocity

| Northwest Suburbs
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Don’t just land a job. Launch your future.

 

Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management.

But what makes us different is that our technology is backed by a culture that cares. We care about our team members, clients, and partners – because people matter most. And people have always been at the heart of our business.

Since our founding in 1997, this is the thing that's stayed the same, from our employees to the millions of users nationwide that access our platform. We pride ourselves on partnering with our clients to build the workplace they and their employees crave.

 

Let's go forward together.

 

Position Overview:

HR Account Management Team Lead is responsible for leading a team of HR Account Managers who service our Mid-market Clients. This is done by helping them elevate their HR practices through providing professional HR guidance, identifying technical expertise support for the Client from the Client Service team, and introducing new products/services to the Client that may help with the management of the employee life cycle. This team is responsible for making recommendations to Clients regarding benefits, compensation, employee relations, recruitment, training and development, and information systems. Reports to HR Client Manager

 

Responsibilities:

The below represents some of the primary responsibilities of the position. Other duties may be assigned as needed.

  • Provides leadership to the HR Edge Service Team by creating and maintaining collaborative teams focused on effective, high quality client service.
  • Respond timely and accurately to escalated or complex Client inquiries and process requests, according to established standards with attention to style, tone, and manner of communication. Client requests are received and monitored through the automated phone system and email.
  • Serves a vital role in coaching the team and being the escalation point for complex incidents.
  • Analyze reports and data daily. Report out to leadership team on team metrics and recommend improvements including changes in process, additional training for staff, etc where needed.
  • Manage workflow and projects of HR Edge Team
  • Provide training, coaching and direction to the team; lead performance discussions.
  • Maintain staff schedules and time off requests. Ensures appropriate coverage to service the client.
  • Communicates important information on new/updated processes and procedures to staff.
  • Conduct analysis of issues that are escalated to determine knowledge gaps and training needs.
  • Monitors for productivity and quality client service.
  • Develop appropriate recommendations and advice for Clients regarding employee relations, disciplinary action, operations, and performance matters.
  • Provide ongoing Client support with the use of diagnostic skills to identify root cause of Client issues, develop solutions and recommend appropriate action to prevent recurrence of problem.
  • Assists Clients with resolution of employee issues pertaining to leaves of absence, workers' compensation, and disability accommodations.
  • Promotes Paylocity products and services to fulfill ongoing Client requests.
  • Acts as liaison with Paylocity support teams to facilitate resolution of Client issues regarding payroll and human resources products.
  • Builds strong Client relationships and provides quality service in an effort to retain Client base.
  • Maintains knowledge of trends and changes in Human Resources legislation, and conveys local, state, and federal laws to Clients to maintain compliance.
  • Performs other duties and projects as needed by the Client Service leadership team.

Requirements:

  • Minimum of 5 years of progressive HR Generalist experience dealing with a broad range of HR related topics
  • Minimum of 2 years of Leadership experience required OR a combination of HR and leadership experience
  • Bachelor’s degree with a focus on Human Resources or Business Administration/Management required
  • Proficiency with Microsoft Office Programs

Preferred Skills:

  • PHR or SHRM-CP certification preferred
  • Experience in Shared Services call center environment is preferred
  • Experience working with Paylocity products and/or HCM system a plus

Soft Skills:

  • Advanced problem-solving and analytical skills
  • Excellent communication and relationship building skills

As of 4/6/2021 this job excludes CO applicants

 

Our journey forward.

Paylocity strives to create an organizational culture where every employee has a voice, feels truly welcome, appreciated, and free to be themselves, and is empowered and enabled to do their best work. A strong commitment to diversity, equity, and inclusion is critical to creating such a culture.

We’ve made great strides to support diversity, equity, and inclusion. That being said, we realize there’s still room for improvement. Our current focus is on the following initiatives:

  • Education & Awareness
  • Client Community
  • Company Representation
  • Advocacy & Support
  • Fairness & Equality
  • PCTY Gives

Want to learn more, click here to access our DEI flipbook. https://www.flipsnack.com/paylocitycom/diversity-equity-and-inclusion.html

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

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Technology we use

  • Engineering
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • AccessDatabases
    • Microsoft SQL ServerDatabases
    • OracleDatabases

Location

Our office has modern workspaces, a cafe, and a gym. But since we're a talent-anywhere company, you may find our team members all over Chicagoland.

What are Paylocity Perks + Benefits

Paylocity Benefits Overview

Our commitment to hiring the best and brightest employees with a “talent anywhere” strategy means that no matter where you’re located around the country, you can be a part of our growing tech department

• Enjoy an attitude of trust to work remotely, manage your own schedule and be productive
• Work in small, cross-functional product-oriented teams
• Showcase development progress in two-week sprints with strong executive involvement
• Embrace the freedom to innovate, voice opinions and share new ideas

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Unconscious bias training
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
We have a talent anywhere culture, where employees can work anywhere in the US and/or work from one of three US offices located in Illinois, Florida, and Idaho
Family Medical Leave
Adoption Assistance
Company sponsored family events
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
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