Location: Remote
Required Clearance: Public Trust
Required Education: Associates Degree
Required Experience: 4 years
Position Description
The IDV / IDAR Specialist handles identity verification (IDV) and identity account recovery (IDAR) processes for external users of the FSA IAM systems. This role manages customer support through dedicated mailboxes, processes verification and recovery cases, ensures accurate handling of user information, and supports seamless access to FSA applications and services.
Responsibilities
The specialist monitors and responds to emails in key support mailboxes such as FSA ID Verify and ID Verification, assisting external users who need manual identity verification or account recovery. They process user-submitted identity documents, review information for accuracy, update case notes in the PAS Admin Tool, and close cases once verified. The role includes managing data related to user identities, supporting internal data sharing for fraud analysis, ensuring unique user identifiers and critical user information are properly handled, and maintaining accurate records for reporting. Additional responsibilities involve supporting content updates, access and use reporting, network-related user data capture, edge protection measures, analytic tagging or dynamic error messaging, application-specific information, and AIMS token management where needed for customer support.
Required Qualifications
- Strong attention to detail when reviewing identity documents and user information
- Excellent customer service and communication skills for interacting with external users
- Ability to handle sensitive personally identifiable information (PII) securely and confidentially
- Good organizational skills to manage multiple cases, mailboxes, and deadlines
- Basic understanding of identity verification and account recovery processes
- Proficiency with email systems, admin tools, and simple data entry
- Ability to follow detailed procedures while exercising good judgment on case handling
- Team-oriented with willingness to support peak periods and after-hours needs
- Clear written communication for case notes, notifications, and updates to users and team members
About PingWind
PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
www.PingWind.com
Our benefits include:
· Eleven Federal Holidays
· Paid Time Off accrued each pay period
· Parental Leave
· Three medical plan choices with generous employer contribution
· Dental and Vision Insurance
· Company paid Short-Term and Long-Term Disability
· Company paid Life and AD&D Insurance
· 401k with competitive matching and vesting schedule
· Continuing education assistance
· Short Term / Long Term Disability & Life Insurance
· Medical, Dependent Care and Commuter Flexible Spending Accounts
· Employee Assistance Program
· Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
· 529 College Savings Plan
· Legal Insurance
· Pet Insurance
Veterans are encouraged to apply
Salary Range
$66k-$92K
The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.
PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law
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