Implementation Manager I (LAD)

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

Job Summary

As an Implementation Manager I you will develop and execute client-specific implementation strategy projects and successfully handle post-sale activities to retain large employee benefits group customers.

• Drive and develop a customized implementation plan for each new national, mid-market, or regional account; serve as point person, both internally and externally, to ensure efficiency and consistency throughout our implementations.

• Gain insight into clients' culture, priorities, and goals to design and implement dynamic solutions and effectively convey diverse client needs and requests internally, driving the resources needed for successful implementations.

• Respond to questions, provide requested documentation, and orchestrate internal process changes to fulfill client and broker requests.

• Coordinate and manage multiple projects with demanding time constraints while meeting changing priorities and deadlines.

Skills and Background You’ll Need

Education: HS diploma or GED required. Bachelor’s in business, communications, or other applicable and/or related field is preferred.

Experience:

• A minimum of five (5) years of group insurance experience with progressive responsibility and an emphasis in project management, benefits administration, large case management, enrollment technology, or the equivalent combination of education/experience.

• Experience with direct customer interaction is required; experience working with HR Departments and brokers preferred.

• Demonstrated employee benefits product expertise and the ability to learn new products.

• Strong critical thinking, planning, prioritizing, decision-making, and organization skills.

• Strong project management skills and a proven ability to multi-task effectively.

Key Behaviors of a Successful Candidate

• Develops positive internal and external customer relationships by consistently and efficiently delivering value.

• Collaborates on unique and effective solutions that address inefficiencies and improve the overall customer experience.

• Adapts quickly to competing demands and shifting priorities and modifies viewpoints and direction in light of new information.

#LI-remote

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

The actual compensation for this role will be based on a combination of education and experience, knowledge and skills, position budget, internal equity, and market data.

Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. After any conditional offer of employment is made, the background check will include an individualized assessment based on the applicant’s specific record and the duties and requirements of the specific job. Applicants will be provided an opportunity to explain and correct background information. All employees of The Standard must be bondable.