As an Implementation Manager, you will oversee client projects, manage software implementations, configure workflows, and support change management activities. You'll collaborate with teams and ensure system readiness for launch through effective project management and communication.
About Onit:
We're redefining the future of legal operations through the power of AI. Our cutting-edge platform streamlines enterprise legal management, matter management, spend management and contract lifecycle processes, transforming manual workflows into intelligent, automated solutions.
We’re a team of innovators using AI at the core to help legal departments become faster, smarter, and more strategic. As we continue to grow and expand the capabilities of our new AI-centric platform, we’re looking for bold thinkers and builders who are excited to shape the next chapter of legal tech.
If you're energized by meaningful work, love solving complex problems, and want to help modernize how legal teams operate, we’d love to meet you.
Position SummaryAs an Implementation Manager, you’ll be responsible for delivering successful client projects by blending project management expertise, technical execution, and client partnership. You’ll work directly with clients to uncover requirements, configure workflows, and design and implement integrations such as APIs and flat-file based import utilities. Beyond execution, you’ll help clients prepare their teams for new processes, manage testing cycles, and ensure readiness for go-live. The role is ideal for someone who enjoys both the client-facing aspects of consulting and the technical problem-solving involved in implementation.
Key Responsibilities:
- Lead end-to-end software implementation projects, from requirements gathering through go-live.
- Configure system workflows, reporting, and integrations (APIs, flat-file data imports, data migrations).
- Manage project plans, timelines, and deliverables, keeping stakeholders informed and aligned.
- Support client testing activities and ensure system readiness for launch.
- Provide regular status updates, documentation, and risk assessments.
- Collaborate with cross-functional teams (Sales, Product, Engineering, Support) to resolve issues and align on deliverables.
- Accurately track project time and activities to support utilization goals and reporting.
- Support change management activities by helping clients prepare their teams for new workflows and technology.
- Monitor utilization and budget adherence across assigned projects.
- Contribute to continuous improvement of implementation processes, tools, and templates.
Required Skills & Experience:
- Bachelor’s degree or equivalent experience.
- 3+ years in software implementation, consulting, or legal operations.
- Strong client communication and stakeholder management skills.
- Ability to manage multiple projects with competing priorities.
- Problem-solving mindset with strong attention to detail.
- Comfortable working across time zones and with global clients.
- Experience configuring APIs and other integrations a plus.
- Data migration experience, including transformation, validation, and reconciliation.
- Ability to troubleshoot integration and workflow issues.
- Familiarity with Salesforce, Jira, Confluence, Excel, and project management tools.
- Familiarity with enterprise legal management (ELM), spend management, or CLM systems.
At Onit, we’re committed to offering fair and competitive compensation. In addition to base pay, associates are eligible for an annual discretionary bonus. The final base salary you receive will reflect factors such as your skills, education, experience, and work location.
Benefits & Perks That Support You:
Onit offers a comprehensive total rewards package designed to support the whole employee at work and beyond:
Health Coverage Choices: Three medical plan options, plus dental and vision, so you can choose what fits best. Employees on our HDHP plan also receive employer contribution to the HSA.
Retirement Savings: 401(k) with a 100% match on the first 3% and 50% on the next 2% of employee contributions.
Time Away: Flexible paid time off, 7 sick days, and 9 paid company holidays annually.
Family Support: Exceptional paid leave for birth parents, non-birth parents, and caregivers. Onit also offers surrogacy and adoption reimbursement.
Income Protection: 100% employer-paid life and disability insurance.
Additional Coverage Options: Voluntary benefits including hospital indemnity, critical illness, accident, and even pet insurance.
Tax-Advantaged Accounts: Healthcare FSA, HSA, and dependent care FSA.
Community Engagement: One paid volunteer day each year to give back to the community.
Our Commitment to Applicants
We know that not everyone will check every box in a job description. At Onit, we value diversity, inclusion, and authenticity. If you’re excited about this role but your experience doesn’t align perfectly with every qualification, we encourage you to apply. You may be exactly who we’re looking for.
This position will remain open for applications for 7 calendar days from the posting date.
Top Skills
AI
APIs
Confluence
Excel
JIRA
Salesforce
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