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The Implementation Specialist manages the implementation of Group Benefit Solutions, ensuring timely, accurate execution while guiding clients through the process. They coordinate with internal stakeholders, maintain documentation, and prioritize multiple concurrent implementations with a focus on customer experience.
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As an Implementation Specialist, you'll support the integration process with retailers, troubleshoot technical issues, and enhance operational workflows while collaborating with cross-functional teams.
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At IMO Health, we meaningfully impactglobal healthcareby providing innovative solutions that power documentation and data quality across healthcare organizations. As an Implementation Specialist, you'll be instrumental in bringing our suite of products to life within our health system customers' EHRs, driving seamless integrations and exceptional customer experiences.
The Implementation Specialist is a critical player in ensuring the successful deployment of IMO Health’s products across our provider customer base. This role requires collaboration with internal and external teams, providing customers with world-class onboarding support, product education & training, and guidance throughout their journey. The ideal candidate will be energetic, detail-oriented, and passionate about ensuring our customers achieve the maximum value from IMO Health solutions.
IMPACT YOU’LL MAKE:
- Enhance customer satisfaction by providing seamless onboarding and training, ensuring a positive experience and maximizing product value.
- Ensure operational efficiency by maintaining process consistency and tracking key milestones for smooth execution and timely go-lives.
- Foster client retention and trust by addressing issues quickly and offering consultative guidance to build strong, lasting relationships from the outset.
WHAT YOU’LL LEARN:
- Gain a deep understanding of how IMO Health’s products integrate with industry-leadingEHR applications.
- Develop skills in managing client relationships, addressing issues, and providing consultative support.
- Learn to coordinate complex onboarding processes, ensuring smooth project execution and adherence to timelines.
WHAT YOU’LL DO:
- Deliver outstanding onboarding support, ensuring high levels of customer satisfaction throughout the implementation process.
- Host recurring customer status calls, providing clear and concise project updates, timelines, and progress reports.
- Deliver tailored end-user training to a diverse client base, including technical personnel, senior executives, and administrative staff.
- Develop a consultative approach by educating customers on IMO Health’s best practices and solutions to optimize their implementation.
- Maintain high levels of quality and consistency across onboarding activities, ensuring alignment with IMO Health’s standards.
- Document all communication, data points, and milestones from project kickoff to go-live, ensuring accurate tracking of client interactions.
- Capture, escalate, and resolve client issues promptly, leveraging available resources and ensuring customer trust is maintained.
- Work cross-functionally to resolve roadblocks, build customer trust, and drive project success.
WHAT YOU’LL NEED:
- 1-3 years of SaaS implementation experience; experience in healthcare or healthcare IT preferred.
- Ability to understand complex business challenges and build effective relationships with both internal teams and external customers.
- Passion for learning new products and technologies, with the ability to translate technical details into valuable customer insights.
- Aptitude to quickly grasp healthcare business models and understand the intricacies of healthcare organizations.
- Strong interpersonal and communication skills, with the ability to engage confidently with stakeholders at all levels.
- Able to work independently, while thriving in a collaborative, cross-functional environment.
- Strong organizational, time management, and multi-tasking abilities, with an adaptable approach to shifting priorities.
- Proficient in Microsoft Suite; experienceutilizingSalesforce (or similar CRM tools) is a bonus.
IMO Health Rosemont, Illinois, USA Office
9600 West Bryn Mawr Avenue, Suite 100, Rosemont, IL, United States, 60018
IMO Health Chicago, Illinois, USA Office
Downtown Chicago Loop office, easily accessed from all major L train lines and Metra Commuter Rail.
IMO Health Rosemont, Illinois, USA Office
We have two office locations, one in Rosemont and the other in downtown Chicago in the Loop. Both offices are steps from L stations on the Blue Line. Our Rosemont location is adjacent to the Rosemont Entertainment District where you'll find IMO employees enjoying lunch on a patio with colleagues.
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
