Implementation Specialist

At Revalize, we build the software and technology that powers sales of manufactured, complex products. Our customers rely on our software to select and sell everything from commercial ovens, to specialized pumps and valves, to grain elevators, and more. We are the global leader in sector-specific software solutions that help manufacturers optimize revenue operations through design applications, engineering simulations, product selection, CPQ, PIM, visualization, and data analytics.

Headquartered in Jacksonville, FL, we serve over 20,000 customers across the globe.

Revalize is a portfolio company of TA Associates.

As an Implementation Specialist you will be reporting directly to the Implementation Team Manager. In this role, you will work with project managers and business analysts to deliver CPQ (Configure, Price, Quote) implementation projects and facilitate mentoring sessions for customers. An Implementation Specialist also responds to ad hoc customer requests, working directly with the customer to provide subject matter expertise and guidance on the project implementation. Implementation Specialists must manage multiple tasks simultaneously and document troubleshooting steps and problem resolution in a clear and concise manner. Daily activities will include analyzing, designing, and delivering solutions specific to customers’ products, services, pricing, business rules, and selling process objectives.

Ideal applicants will combine AI proficiency with an aptitude for continuous improvement to transform CPQ operations through innovative automation. This position demands initiative in spotting inefficiencies, adaptability to new AI tools and methodologies, and a proactive approach to completing implementation work that accelerates project cycles, reduces manual intervention, and elevates overall delivery performance.
 

Work Location:

• Remote in United States

Responsibilities

• Contribute to the Professional Services team by providing excellent customer service/support and execute on project implementations  
• Review, analyze, and evaluate customer business requirements and solution objectives, being attentive to potential scope creep  
• Participates in ongoing implementation team decisions/projects and writes detailed steps required to develop or modify applications  
• Lead implementation specific activities and conduct meetings with new and existing customers 
• Input issues and case data into customer facing and internal issue tracking applications 
• Communicate with internal Product Development team members for technical support needs 
• Proactively identify and resolve process inefficiencies in collaboration with the Implementation Manager and team 
• Participates in ongoing departmental continuous improvement initiatives 

• B.A. or higher in a related field 
• Experience in an agile software development environment using JIRA and documenting user stories 
• Demonstrated JavaScript, CSS, HTML, and SQL skill and experience 
• Exceptional interpersonal, presentation, and communication skills 
• Must be willing to accept responsibility and show good judgement, initiative, and resourcefulness 
• Excellent problem solving, research and analysis, technical, and leadership skills 
• Some travel may be required 

Desired Competencies 

• Technical aptitude and ability to quickly learn new software 
• Must be highly organized and work well under pressure 
• Ability to effectively and efficiently deal with multiple projects, conflicting timelines, and changing priorities 
• 2-5 years of manufacturing industry experience 
• Knowledge of technology, to include IT networking, internet technologies and web applications

Requirements

• Minimum 2 years of CPQ implementation experience

Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application. 

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Revalize is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Revalize participates in the E-Verify program in certain locations, as required by law.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate’s work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed. All fulltime (30+ hours) employees are eligible for PTO, Sick and Parental Leave; Medical, Dental, and Vision Insurance; 401(k) Plan; Health Savings Account; Life Insurance; Employee Assistance Program.

This is a full-time, bonus eligible position.  Base Salary is one part of our competitive total compensation and benefits package and is determined using a range. The listed compensation range represents our good faith estimate for this position and represents the range for new hire salaries across all U.S locations. Please note that the salary information is a general guideline only.

Qualified applicants will be asked to complete a 30-minute online pre-employment assessment as part of their application.