Import Specialist I

• Serves as the customer service liaison between the company and the customer(s) 
• Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. Builds relationships with customers
• Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States 
• Has experience specific to client submission requirements and clearance of specific commodities 
• Opens files, enters notes, information and document requests in corporate systems 
• Reviews commercial invoice for proper information 
• Reviews documentation or issues documents to meet government regulations and carrier regulations 
• Convert and verify shipment weight, volume and foreign currency 
• Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed 
• Communicates with specific offices, departments, and teams on all issues affecting customs brokerage 
• Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc.
• Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc.
• Maintains communication with customers, carriers and vendors 
• Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination
• Coordinates pick-ups and invoices files 
• Stays up-to-date on regulations, laws, guidelines and Deringer requirements. Acts as a resource to internal and external clients. 
• Handles accounting processes accurately and in a timely manner
• Ensures email and telephone calls are promptly and professionally answered 
• Handles confidential information. May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company 
• Other duties as required and assigned 

• Highschool diploma/GED
• 1+ year(s) of previous customs Northern Border Brokerage experience. 

• Experience with the Microsoft Office Suites  

Competencies: 

All Deringer employees should be fully committed to the Core Values:  

Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability 

In addition, the following competencies are specific to this position:  

Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. 

Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions.  

Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed.  

Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.  

Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.  

Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work.