Serve as primary contact for a portfolio of accounts, monitor performance, and deliver AI-driven solutions for automotive dealers and OEMs. Explain complex AI concepts clearly, collaborate with AI specialists and data scientists, identify growth opportunities, manage multiple projects, set and deliver on goals, and maintain confidentiality and a customer-first approach. Requires adaptability, strong communication, time management, and basic AI knowledge. Travel ~10%.
Job Summary & Responsibilities
The Inside Performance Manager serves as the primary point of contact for smaller, supporting customer engagement and retention through responsive service and insights. In this role, you will address inquiries and provide AI-driven solutions helping clients understand and utilize Impel’s AI technologies. This role requires effective communication, adaptability, and a customer-centric approach, along with a solid understanding of AI applications in the automotive industry.
- Serve as the primary point of contact for a portfolio of accounts as assigned, addressing inquiries with accuracy and urgency. Proactively monitor account performance, identifying trends and growth opportunities.
- Support Customer Success (Performance Management team) initiatives by addressing concerns, identifying opportunities for AI-driven efficiency, and aligning solutions with client goals.
- Expertise in AI-driven efficiency and effectiveness solutions for automotive dealers, OEMs, and marketplaces.
- Ability to explain complex AI concepts and their benefits to clients in clear, accessible language.
- Collaborate across departments and partner with individuals of varying expertise, including AI specialists and data scientists, to drive successful outcomes.
- Establish clear, achievable goals, with a strong determination and commitment to delivering results while being accountable for outcomes.
- Exceptional time management skills with the ability to handle multiple AI-driven projects simultaneously.
- Capable of thriving in a fast-paced environment, efficiently solving problems with quick, creative solutions through the use of AI technologies.
- Positive, customer-first attitude with a focus on AI-enabled solutions.
- Ability to learn quickly and adapt to rapidly evolving AI technologies.
- Maintains a positive, customer-first attitude with a focus on solutions.
- Ability to learn quickly and adapt in a fast-paced environment.
- Obtains strong communication and organizational skills, with an ability to explain AI concepts to diverse audiences.
- Basic knowledge of AI applications in customer lifecycle management and the automotive industry.
Other
- Maintains confidentiality of work-related issues, records, and company information.
- Demonstrates a commitment to Diversity, Equity, and inclusion by treating everyone with respect and dignity, ensuring all voices are heard, and advocating change.
- Bachelor’s degree or equivalent experience in a related field (preferred).
- 1-2 years in an account management or call center support role is preferred.
- Proficiency in Google Suite and Microsoft Office Suite.
- Experience in customer service or account support, ideally within a tech or automotive setting.
- 10% travel.
Similar Jobs
Blockchain • Fintech • Payments • Financial Services • Cryptocurrency • Web3
Lead Product Designer for Arc Platform defining blockchain-native user experiences, economic clarity, and reusable design systems. Partner with Product and Engineering, set design direction, mentor designers, and ensure usability, trust, and scalability across platform surfaces.
Top Skills:
BlockchainBlockchain ProtocolsCryptoProgrammable BlockchainStablecoins
Fintech • Insurance • Financial Services
Analyze and resolve casework within defined turnaround times; perform in-depth research, escalate complex issues, document cases, and communicate with field and home office partners. Support team collaboration, help colleagues, and pursue personal learning and growth.
Top Skills:
Case Management SystemExcelMicrosoft Word
Consumer Web • Real Estate • Sharing Economy • Virtual Reality • Consulting • Manufacturing
Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.
Top Skills:
ChurnzeroGainsightGoogle WorkspaceHubspotMicrosoft Dynamics 365MS OfficeMicrosoft TeamsPlanhatSalesforceSlackTotangoZoho CrmZoom
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
