The Inside Sales Representative interacts with customers to increase orders, manages customer needs, and reports on sales trends. They are responsible for handling orders and improving customer satisfaction.
As a Inside Sales Representative, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.
Responsibilities:
- Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
- Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
- Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
- Identifies ways for continuous improvement of processes.
- Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
- Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
- Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
-
Reports industry trends, competitive pricing and customer feedback to management.
Qualifications:
- High School Degree or Equivalent required; Bachelors’ degree preferred
- Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
- Familiar with Microsoft Office, and ability to perform basic computer skills
- Ability to perform multiple tasks simultaneously
- Working in team environment
- Communicate clearly, both verbally and in written form
- Attention to detail
- Ability to prospect and market concepts to existing and potentially new accounts
- Take action and solve a range of problems that may be difficult but are not typically complex
- Identify and define problems and possible solutions independently; chooses among existing solutions
- Ability to work independently with general supervision
- Ability to travel 0% - 25%
** This role includes the opportunity to earn commission in addition to base salary, with earnings tied to your individual sales performance.**
#LI-AH1
In addition, Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans. Additional details about benefits are available here.
This posting is for a current, active vacancy intended for immediate hire.
Top Skills
MS Office
Similar Jobs
Fintech • Software
Responsible for conducting outbound sales calls, managing customer interactions, and identifying sales opportunities while collaborating with marketing teams.
Top Skills:
CRMMS Office
Security
Sales Agents handle inbound calls to engage interested customers, close sales, and ensure customer satisfaction by following up on their needs and scheduling installations.
Top Skills:
Sales Process
Big Data • Cloud • Information Technology
The Inside Sales Representative is responsible for driving revenue growth through prospecting, managing client relationships, ensuring contract renewals, and facilitating customer satisfaction. This role requires strategic thinking and B2B sales experience.
Top Skills:
Microsoft TeamsSalesforceZoom
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory



