Integration Operations Analyst

The Integration Operations Analyst is responsible for safeguarding and optimizing the flow of information between systems through proactive monitoring, intelligent automation, and continuous improvement — enabling reliable, scalable, and future-ready integrations across the enterprise.  This role sits at the intersection of business operations, IT, and data systems, owning the operational health of integrations between critical platforms such as ERP, WMS, CRM, Finance, and Support Systems. The Integration Operations Analyst uses AI-driven monitoring tools, trend analysis, and cross-system insights to identify potential disruptions before they occur, recommend long-term solutions, and guide integration strategy. This position collaborates with internal teams and external vendors to optimize how information flows across systems — ensuring that technology integration supports seamless business execution across entities and departments.

CORE FUNCTIONS

Intelligent Integration Monitoring

• Oversee system integrations, data feeds, and scheduled jobs in near-real time using advanced monitoring and AI-assisted anomaly detection tools.
• Detect failures or performance degradation early, preventing disruption to business operations.
• Monitor and manage integration error queues, ensuring timely triage and resolution of failed transactions or syncs.

Advanced Error Triage & Resolution

• Analyze and classify integration failures (data, configuration, code, or external API-related).
• Apply both manual and automated methods to correct failed transactions or data flows.
• Escalate recurring or complex issues to development teams or external vendors with clear, structured documentation.
• Develop and maintain a comprehensive “playbook” of known issues, resolutions, and AI/automation opportunities for self-healing processes.

Root Cause Analysis (RCA) & Predictive Prevention

• Conduct in-depth RCAs to uncover underlying causes of recurring issues and identify patterns or trends using data analytics and AI insights.
• Proactively forecast potential integration risks or bottlenecks based on observed trends.
• Recommend architectural or process-level improvements to prevent recurrence and enhance integration resiliency.
• Collaborate with IT, Engineering, and Business Systems teams to validate and implement sustainable fixes.

Strategic Cross-Functional Collaboration

• Partners with Finance, Operations, Supply Chain, Customer Support, and IT teams to ensure integration meets business needs across all entities and departments.
• Act as a liaison between technical and business stakeholders, translating system behaviors into actionable insights.
• Provide recommendations during technology evaluations or ERP transitions to ensure integration, scalability and compatibility.
• Engage with vendors and third-party technology partners to resolve integration challenges, align on system capabilities, and optimize connector performance

Continuous Improvement & Future-State Design

• Leverage insights from trend data, AI analytics, and incident metrics to propose enhancements in integration design, automation, and error prevention.
• Recommend process improvements and standard operating procedures (SOPs) that streamline integration management across the organization.
• Contribute to the long-term integration roadmap by assessing new technologies or integration frameworks for fit and feasibility.
• Collaborate with Engineering and Data teams to develop AI-driven retry mechanisms, error-handling logic, and predictive alerting systems.

Documentation & Communication

• Maintain detailed, up-to-date documentation of integration points, data flow, dependencies, and known failure scenarios.
• Produce concise yet comprehensive incident summaries, RCA reports, and operational health metrics (e.g., MTTR, error recurrence, uptime).
• Communicate integration health and improvement initiatives clearly to leadership and cross-functional stakeholders. 

QUALIFICATIONS & REQUIREMENTS

Education and Experience

Required

• Bachelor’s degree in information systems, Computer Science, Business Analytics, or related field.
• 4–7 years of experience in integration operations, business systems analysis, or enterprise data management.
• Deep understanding of system integration concepts (APIs, ETL, middleware, webhooks, etc.).
• Hands-on experience monitoring or supporting integrations between major enterprise systems (ERP, WMS, CRM, Finance).
• Strong analytical and problem-solving skills, with the ability to detect patterns and anticipate system impacts.
• Excellent cross-functional communication skills, able to translate technical findings into business insights.
• Proven ability to manage vendor relationships and coordinate technical discussions with external partners.
• Experience with business intelligence or data visualization tools (e.g., Domo, Tableau, Power BI) to monitor data flow health and communicate integration performance metrics.

Preferred:

• Experience using AI-driven monitoring or observability platforms (e.g., Datadog, Splunk, Dynatrace, or custom ML-based alerting).
• Working knowledge of SQL, Python, or automation scripting.
• Experience in multi-entity or global enterprise environments.
• Background in eCommerce, manufacturing, or logistics operations preferred.

Required Licenses

Valid Driver’s License.

Skills, Abilities, and Knowledge

• Systems Thinking: Understands interdependencies across platforms and business processes.
• Analytical Intelligence: Uses data and AI tools to detect trends, diagnose issues, and drive insights.
• Strategic Mindset: Anticipates future integration needs and scalability challenges.
• Cross-Functional Collaboration: Works effectively across departments and entities.
• Vendor Management: Builds productive relationships with third-party technology providers.
• Operational Excellence: Maintains a high standard for reliability, documentation, and response times.

Travel

Minimal travel is required – less than 10%.

COMPETENCIES

• Readily takes action on challenges, without unnecessary planning; Identifies and seizes new opportunities; Displays a can-do attitude in good and bad times. Steps up to handle tough issues.
• Works cooperatively with others across the organization to achieve shared objectives; Represents own interests while being fair to others and their areas; Partners with others to get work done; Credits others for their contributions and accomplishments; Gains support and trust of others; practices active and attentive listening.
• Ability to interpret, evaluate, and analyze facts and information from multiple perspectives; Looks for underlying causes or thinks through the consequences of different courses of action; Breaks problems into component parts and creates solutions; Able to make connections between logical ideas to see the bigger picture.
• Has a strong bottom-line orientation;  Persists in accomplishing objectives despite obstacles and set-backs; Has a track record of exceeding goals successfully; Pushes self and helps others achieve results.
• Asks the right questions to accurately analyze situations; Acquires data from multiple and diverse sources when solving problems; Uncovers root causes to difficult problems; Evaluates pros and cons, risks and benefits of different solution options.
• Identifies and creates the processes necessary to get work done; Separates and combines activities into efficient workflow; Designs processes and procedures that allow managing from a distance; Seeks ways to improve processes, from small tweaks to complete reengineering.

SUPERVISOR RESPONSIBILITIES

Individual Contributor: working team member with no oversight of others and no management responsibilities.

PHYSICAL REQUIREMENTS

This position is subject to Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involved sitting most of the time. Walking and standing are required only occasionally.

This position is subject to the following physical activities: talking, hearing, lifting, bending, and standing.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.

Working Conditions

This position operates in a professional office environment. This role routinely uses standard office equipment.

RealTruck is the premier manufacturer and digital destination of accessories for truck, Jeep®, Bronco® and off-road enthusiasts around the world. Globally headquartered in Ann Arbor, Michigan, RealTruck’s 6,000+ associates operate from 35+ facilities across four continents. RealTruck’s industry leading product portfolio, which includes the Husky Liners total vehicle protection brand, boasts over 1,000 patents and pending applications. The company’s omni-channel retail approach delivers a seamless consumer experience online at RealTruck.com, as well as through its 12,000+ dealer network and automotive (OEM) partnerships.

Perks That Go the Extra Mile :
At RealTruck, we take care of our people—because they drive our success. Enjoy great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, and a 401(k) with company match (eligible the first of the month after you start). Need balance? We’ve got wellbeing days and parental leave. Want to grow? Take advantage of educational reimbursement. Plus, earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers.