Internal IT Support Engineer

Technimove are on the lookout for an Internal IT Support Engineer to support the smooth running of all internal infrastructure, operating systems and commercial off-the-shelf (COTS) applications. The Internal IT Support Engineer will be responsible for providing an internal and external facing support desk, and managing internal improvement projects and remediation activities to their successful conclusion, as well as supporting ISO audit activities from an internal systems and controls perspective.

Responsibilities:

• Act as the go-to face of IT for Technimove employees, championing excellence in delivery

• Provide responsive first to third line support, managing and overseeing the service desk ticket queue, allocating and chasing tickets, where externally resolved, and resolving tickets internally, ensuring they are managed in line with KPI targets and SLAs

• Administer, maintain, support, and troubleshoot Technimove’s internal IT infrastructure, and core business systems, ensuring high availability and performance

• Lead and deliver internal IT improvement projects and remediation activities from initiation through to completion

• Support onboarding/offboarding processes, including device provisioning and access setup

• Ensure compliance with internal security standards and best practices

• Provide support to Account Managers or Service Delivery Managers in preparing for customer service reviews and operational meetings, supplying narrative, context, and owning actions as required

• Support the Director of Operations in the day-to-day management of the IT function and in planning future developments, ensuring that any changes to the support model/profile/requirements are fed through to the Account and Service Management teams.

Skills & Experience:

• Experience of working to formal SLAs delivered through IT Helpdesk (ideally HubSpot Service Desk) or Professional Services Automation (PSA) software (ideally Kantata OX)

• Proven track record of working with, and strong technical experience in managing and troubleshooting:

o Wintel infrastructure (Server 2016+ and associated services, i.e. DNS, AD, DHCP, etc.).

o Azure/365 administration.

o Clustered Virtualisation (VMware).

o Networking and security concepts (Subnet, vLAN, routing, Wi-Fi, firewall).

o Windows10/11 end user devices.

o End user device management use and deployment utilising Intune / Autopilot.

o PowerShell scripts.

• Understanding of Fortinet and Meraki networks

• Demonstrable exposure to M365 applications, especially Messaging, Teams, OneDrive, and SharePoint, alongside a thorough understanding of end point administration and deployment.

If you're interested please apply now!!

About Us:

At Technimove, we're passionate about revolutionising the IT industry with our cutting-edge professional services and data center migrations. We partner with top-tier service providers worldwide to deliver exceptional service by solving complex problems through our expert team. And we're at an exciting point in our journey!

Our expanded offerings and stronger relationships with our valued partners and clients make us stand out. But what really sets us apart is our people. We cultivate a diverse and dynamic team of experienced professionals and fresh talent who are empowered to thrive in our inclusive and supportive culture.

As the market leader in Data Centre Transformations, our Purpose is to deliver our core transformational services to many of the world’s leading I.T. service providers worldwide. In the last year we have further expanded our professional services offering, allowing us to continue to develop and maintain those long lasting client relationships. We strongly believe in our core values of Purpose, People and Passion.