Manage recurring student payments, resolve payment concerns, handle objections, and support enrollment retention. Conduct proactive outreach to students who are due or late on payments, meet collection and retention KPIs, manage follow-ups and SLAs, document interactions in the CRM, identify at-risk students, and collaborate across teams to improve processes and student outcomes. The role is fully remote and requires English and Spanish proficiency.
Description
TripleTen is an award-winning online school among technology bootcamps. Our mission is to help people change their lives and succeed in technology. We offer flexibility in studies, career mentoring, resume and portfolio preparation, and we guarantee employment after the course. Our employability rate among graduates is 87% across our Full Stack Development, Quality Assurance (QA) and Data Analytics.
We are looking to hire an Internal Sales Specialist to support student retention and payment continuity. The main function of this role is to contact students who pay monthly and are either due for their next payment or already late, in order to facilitate payments, resolve potential issues, and prevent drop-outs.
Please submit all resumes or CV's in English.
What you will do- Collect recurring payments on time while meeting collection targets.
- Resolve payment-related concerns, handle objections, and support students in maintaining their enrollment.
- Drive student retention and prolongation through proactive outreach and engagement.
- Meet SLA targets by managing follow-ups, due dates, and payment issues before they lead to churn.
- Own and consistently achieve key KPIs, including collection rate, save rate, and prolongation rate.
- Maintain accurate records of student interactions, outcomes, and follow-up activities in the CRM.
- Collaborate with cross-functional teams to improve processes and enhance the student experience.
- Continuously develop skills in product knowledge, negotiation, objection handling, and retention strategies.
- Take a proactive approach to identifying at-risk students and driving solutions that improve results.
- Advanced proficiency in English and Spanish.
- Strong active listening skills with exceptional attention to detail.
- Excellent communication, persuasion, and objection-handling abilities.
- 2+ years of experience in Sales, Retention, Collections, Customer Success, or Consultative Sales.
- Strong problem-solving skills and the ability to navigate complex customer situations.
- High emotional intelligence, with the ability to manage sensitive conversations with empathy and professionalism.
- Proficiency with CRM tools and strong data entry and tracking discipline.
- Results-driven mindset with a proven ability to meet and exceed performance targets.
- Ability to build trust, influence decisions, and guide customers toward positive outcomes.
Nice-to-Have
- Experience in the EdTech industry or a general understanding of online education environments.
- Join a mission-driven company helping thousands of people transform their careers through education and technology.
- A fast-paced environment built on accountability, ownership, and impact—without unnecessary bureaucracy.
- Enjoy the flexibility of working remotely with a high level of autonomy, trust, and minimal micromanagement.
- Collaborate with talented professionals from diverse backgrounds across tech, ed-tech, and other industries.
- Work with platforms like Notion, Miro, Google Workspace, and other digital tools that enable seamless collaboration.
- Your work will directly contribute to improving student retention, engagement, and long-term success.
Compensation & Schedule
- Compensation: Fixed monthly salary + performance-based bonus per month.
- Schedule: Monday through Friday, within the 9:00 AM–9:00 PM Mexico Time coverage window.
- Work Arrangement: Fully remote.
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