Client Success Intern - Summer 2020

| Chicago

We’re a growing company, and we need key players like you to work directly with America’s best employers to bring joy to millions of employees!

About PerkSpot

PerkSpot is a benefits company that offers perks and discounts, as well as rewards and recognition, to millions of employees. We work to secure exclusive discounts from top brands like Apple, Target, and Samsung, which are then bundled into one, easy-to-use platform. From there, we partner with some of America’s top employers, like Walgreens, McDonald’s, and Lyft, who provide those discounts to employees so they can start to save on everything from gym memberships and movie tickets to electronics, new cars, and travel.

Our company was founded in 2006 by good people with great vision, and we’re working hard to carry out that mission to this day. As we continue, we’re proud of our leadership position in the tech and human resources industry, but we’re committed to doing even more – developing better products, reaching more employers, and getting more employees engaged with our platform. We may have started small, but we’ve grown quickly, and proved ourselves and our product while doing so. In 2018, our company announced an additional investment of $50 million dollars from Susquehanna Growth Equity. This next stage of growth will focus on expanding our use of technology – specifically machine learning and AI – to consistently put the right perks in front of the right people, at the right time.

 

About You

We’re hiring qualified, paid, interns in virtually every department this summer. Our goal is to host a great team of people who want to get their hands dirty, gain experience, and help us meet our mission as we build our business: to inspire employees everywhere to love where they work by delivering meaningful savings and recognition in their workplace.

We aim higher: You’re a go-getter. You love being able to embrace projects and make them your own. You’ll push us to be better and leave your mark on our business.

We value people: You’re happy to work independently but also love collaborating. You value your team members and the people we serve at PerkSpot. You’ll work to make the experience better for both our users and our team.

We stay humble: You should feel free to take risks and make mistakes. As a small team, we rely on each other to get the job done and take responsibility for both our successes and our failures.

We have fun: We hold weekly all-company get-togethers on Fridays where we learn from what went wrong and celebrate what went right. We aim a little higher and get a little bit better than the previous week, but we never take ourselves too seriously.

About the Role

  • Contribute to the efforts of Account Managers within the Client Success Team as they drive world class service and guide clients through their efforts to inspire employees.
  • Obtain a working knowledge of PerkSpot products, capabilities, and support processes
  • Gain familiarity with the background and needs of PerkSpot’s Top Clients
  • Develop creative recommendations for increasing user engagement and expanding client commitments
  • Process and maintain the exclusive merchant offers (Grandfather Offers) of individual clients
  • Support AM qualification efforts for the new Rewards & Recognition product
  • Assist in departmental Best Practices documentation efforts

Desired Skills

  • Curious: you love questioning the status quo and thinking ahead for clients.
  • Empathetic: you are client-focused and love finding ways to make their experience a little better.
  • Patient: you’re not easily frustrated and can handle lots of requests from our clients at one time.
  • Innovative: you strive to take intelligent risks to improve offerings and move our program forward.

Working at PerkSpot

You're going to grow - a lot. We're a big platform, but still a small team. That means we're going to trust you with more responsibility than elsewhere, invest in you more and you're going to reap the professional benefits of that. You’ll become part of the family - not just as an intern, but a meaningful member of our community.

What’s more, you'll stand a little taller every time you walk into a DSW, Walgreens, Chipotle, or onto a United or Southwest Airlines flight, because you'll be playing a role in making those people love their jobs that much more. Imagine being excited to head to work each morning, because you know you'll be working in a place where you can actually get stuff done, surrounded by a group of people you're incredibly proud to be working with.

Yeah, you're also going to snag a few good deals for yourself, too.

Apply - This is a Paid Internship Program

All applications will be kept strictly confidential. Please submit a resume AND cover letter (we know it is old school, but a cover letter is very important to us) telling us how you stack up to the qualifications, plus any other information you feel would be relevant to PerkSpot. Don’t be afraid to show your spark and personality!

All positions require a full background screening.

 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • .NET CoreLanguages
    • jQueryLibraries
    • ModemizrLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • Elastic SearchDatabases

Location

320 W Ohio St, Chicago, IL 60654

An Insider's view of PerkSpot

What's something quirky about your company?

We get to bring our furry friends to keep us company and remind us that there is always someone looking up to you.

Levi

Accounting Manager

What projects are you most excited about?

The projects that excite me most are ones where I collaborate with different departments to create something that really effectively markets our company, both internally and externally. These projects are always the ones that help deepen my understanding of our company and how we work, which is vital for a marketing professional.

Amy

Content Marketing Associate

What makes someone successful on your team?

A successful PerkSpot AM takes pride in providing superior customer service to our clients and is dedicated to being their partner-in-crime throughout their efforts to inspire employees. A love for rescues is also a must.

Becky

Head of Client Success

How do your team's ideas influence the company's direction?

The tech team has a lot of influence over how solutions are implemented, leading to scalable, reliable solutions which provide great value to our users. Ultimately these design decisions help grow the business by providing a great user experience!

Chris

DevOps Engineer

How does your team reward individual success?

Each week a member of our team is recognized as the PerkSpot "Star" of the week. They recieve a big trophy to position on their desk for the week and receive credits to spend in our gift card platform. This person has gone above and beyond to help the company and/or support multiple teams on a special project or initiative.

Anthony

Senior Account Executive

What are PerkSpot Perks + Benefits

PerkSpot Benefits Overview

PerkSpot offers the full suite of benefits you’d expect from a profitable, established company, including health and dental insurance, 401(k), pre-tax transit benefits, and fully-funded disability coverage. We have in-office bike storage and showers on-site.

Culture
Friends outside of work
Eat lunch together
Intracompany committees
PerkSpot
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Highly diverse management team
Mean gender pay gap below 10%
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Acme Co. hosts company outings Semi-annually.
Game Room
Our game room includes Ping Pong, Video Games, Darts.
Some Meals Provided
Happy Hours
Pet Friendly
PerkSpot allows one pet per day on Monday, Wednesday and Friday's
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, Career mentoring, Leadership mentoring.
Time allotted for learning
Paid industry certifications

Additional Perks + Benefits

PerkSpot offers free Financial Advisory services to all our employees from an outside Financial Advisory firm.

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