IT Administrator

We are a fast-growing tech startup with a fully remote team spread across multiple countries. Our company is built on a culture of innovation, collaboration, and flexibility. We work heavily in the cloud, utilizing cutting-edge technologies to build scalable solutions. Our team relies on a wide range of tools, including Google Workspace, Slack, Linux, macOS, JIRA, GitHub, ChatGPT, OpenAI, Claude, HubSpot, Zoom, Linode, AWS, and GCP. We are looking for an IT Administrator who can manage our technical infrastructure, provide support, and contribute to our ongoing growth.

The Role:

As the IT Administrator, you will be the backbone of our remote IT operations. You will ensure the smooth functioning of our IT systems, provide technical support to our global team, and maintain our cloud-based infrastructure. You will also play a crucial role in automating processes, managing user access, and supporting our SOC 2 compliance efforts.

Key Responsibilities:

• User Onboarding & Offboarding:
• Manage the onboarding process for new employees, setting up accounts, permissions, and access to necessary tools.
• Handle offboarding tasks, ensuring secure deactivation of accounts and retrieval of company assets.
• Technical Support:
• Provide timely and effective technical support to remote employees across different time zones.
• Troubleshoot and resolve issues related to the following tools and platforms:
• Communication & Collaboration: Google Workspace, Slack, Zoom.
• Development & Project Management: JIRA, GitHub.
• Operating Systems: Linux, macOS, windows
• AI & Automation: ChatGPT, OpenAI, Claude.
• CRM & Sales: HubSpot.
• Cloud Hosting: Linode, AWS, GCP.
• Assist with hardware and software setup, configuration, and maintenance.
• Cloud Infrastructure Management:
• Oversee the management of our cloud-based systems, ensuring uptime, security, and optimal performance.
• Implement and manage security best practices, including firewalls, VPNs, and encryption.
• Monitor system performance and troubleshoot any issues related to cloud services, particularly on platforms like Linode, AWS, and GCP.
• Automation & Scripting:
• Develop and maintain small scripts to automate repetitive tasks, improving efficiency and reducing manual effort.
• Streamline processes such as user management, data backup, and system monitoring.
• SOC 2 Compliance Support:
• Collaborate with our compliance team to maintain SOC 2 compliance.
• Implement security controls and document processes to support audit requirements.
• Conduct regular reviews of security policies and procedures, ensuring adherence to best practices.
• Integration & Optimization:
• Ensure seamless integration of various tools and technologies used across the organization.
• Optimize the use of AI and machine learning tools such as ChatGPT, OpenAI, and Claude to enhance productivity and support.
• Documentation & Reporting:
• Create and maintain comprehensive documentation for IT processes, systems, and configurations.
• Prepare regular reports on system performance, security incidents, and compliance status.

Qualifications:

• Experience:
• Proven experience as an IT Administrator, preferably in a remote and cloud-centric environment.
• Strong familiarity with the following tools and platforms:
• Communication & Collaboration: Google Workspace, Slack, Zoom.
• Development & Project Management: JIRA, GitHub.
• Operating Systems: Linux, macOS. windows
• AI & Automation: ChatGPT, OpenAI, Claude.
• CRM & Sales: HubSpot.
• Cloud Hosting: Linode, AWS, GCP.
• Experience supporting SOC 2 compliance is a plus.
• Technical Skills:
• Proficiency in managing cloud services and infrastructure on platforms like Linode, AWS, and GCP.
• Strong scripting skills (e.g., Bash, Python) for automation and system management.
• Solid understanding of network security, VPNs, firewalls, and encryption.
• Soft Skills:
• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, capable of providing clear and concise technical support to a non-technical audience.
• Ability to work independently and manage multiple tasks in a remote setting.
• Education:
• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.