IT Application Support Specialist

Full Time Position: Monday thru Friday (9AM - 6PM EST) With on call support.

Salary Range $70,000 - $80,000 Annually

Job Summary:

Provide frontline and advanced application support for doctor related imaging and application issues and related imaging ecosystem. Responsibilities include incident triage, user enablement, basic configuration changes, workflow troubleshooting, and coordinating with administrators, radiology staff, networking/storage teams, and vendors to ensure high availability and timely result delivery.

Essential Functions:

• Solid understanding of desktop technical support needs.
• White glove support: ensuring return to service, account provisioning, roles/permissions, worklist issues, application issues
• Ability to monitor interface queues and resolve common mapping/format issues with guidance
• Strong troubleshooting across endpoints (modality, workstation, viewer), networks, and storage; reading logs and DICOM traces
• Experience with ticketing/ITSM, incident & problem management, and clear stakeholder communication
• Knowledge of PHI handling, access controls, and audit trail practices (HIPAA/security awareness)
• Ability to create user guides, SOPs, and provide end‑user training and go‑live support
• Hands-on experience providing support, including user issues, configuration, and workflow troubleshooting.

Job Requirements:

• Serve as the first/second‑line doctor support contact; own incident triage, prioritization, and resolution within SLAs
• Serve in an on call capacity for doctor support as needed
• Support radiologists and technologists: viewer issues, hanging protocols, study reconciliation, and worklist problems
• Perform routine configuration tasks (user/role updates)
• Maintain knowledge base, SOPs, and runbooks; deliver user training and go‑live floor support
• Track capacity/performance symptoms and raise risks; assist in root‑cause analysis and preventive actions
• Ensure compliance with security and privacy policies; support audits and periodic access reviews
• Identify and drive process improvements for reading doctors to enable improved outcomes

Education and Experience Requirements

• 5+ years in support roles
• Bachelor’s degree in Business, Information Systems MIS, or related field. 

Qualifications Skills Required Medical Terminology Advanced Identify/Resolve Problems Advanced English written/verbal Advanced Computer Skills Advanced Communication Skills Advanced Time Management Advanced Typing Skills Min 35 wpm Advanced Behaviors Required Team Player: Works well as a member of a group Leader: Inspires teammates to follow them Enthusiastic: Shows intense and eager enjoyment and interest Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Experience Required Radiology Experience is Preferred. Excellent verbal and written communication skills with knowledge of correct English grammar, spelling, and punctuation. Demonstrates strong interpersonal skills and excellent communication skills both verbal and written Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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