The IT Automation Engineer will design and implement automated workflows for IT processes, manage enterprise systems, and enhance user experience through self-service solutions.
As our IT Automation Engineer, you won't just be managing tickets or performing routine maintenance—you'll be an architect of efficiency, tasked with transforming our manual IT processes into a streamlined, automated ecosystem. You will have the autonomy to design and build the workflows that define how we scale. This isn't just about writing scripts; it's about shaping the future of our digital workplace and seeing your code directly reduce the daily burden on your peers and the broader organization.
On a typical day, you might:
- Architect and build complex workflows that automate repetitive tasks across our entire stack of enterprise applications.
- Create intelligent routing and auto-remediation systems to proactively solve issues, significantly reducing the L1/L2 support burden.
- Implement AI-powered workflows to handle high-stakes tasks like access reviews, compliance checks, and intelligent alerting.
- Deploy self-service portals that empower employees to solve problems independently, enhancing the overall user experience.
- Collaborate cross-functionally with Security and GRC teams to integrate compliance automations directly into our infrastructure.
- Orchestrate identity lifecycles using Okta workflows and SCIM provisioning to ensure seamless and secure access.
- Troubleshoot and refine integration points when automation logic meets real-world complexity, ensuring our systems remain resilient.
The ideal candidate will bring:
- 3+ years of hands-on experience managing enterprise IT systems with a dedicated focus on automation over manual operations.
- Advanced Python development skills, with a proven ability to write maintainable, production-grade code that includes robust error handling.
- Expertise in IdP administration, specifically regarding lifecycle automation, SCIM provisioning, and complex workflow orchestration.
- Deep familiarity with MDM platforms (such as Kandji, Intune, or Jamf) and a commitment to zero-touch deployment strategies.
- Technical proficiency with APIs and webhooks, allowing you to programmatically integrate and extend various SaaS platforms.
- A background in AI-driven automation, including experience building workflows using LLM APIs (OpenAI, Anthropic, etc.) for intelligent decision-making.
- Experience with compliance or security operations, ideally with an infrastructure-as-code mindset and an understanding of zero-trust networking.
- Strong collaborative abilities to translate complex business requirements from Security, GRC, and Engineering into elegant technical solutions.
- Experience managing Google Workspace at scale preferred, utilizing advanced admin features to optimize the employee experience.
- A strong background in DevOps or security operations is a bonus, for approaching IT challenges with an infrastructure-as-code mindset to ensure scalability and consistency.
About ActiveCampaign:
ActiveCampaign is the autonomous marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing.
With AI, goal-based automation, and 1,000+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive real results for their unique business.
ActiveCampaign is the trusted choice to help businesses unlock a new world of boundless opportunities–where ideas become impact and potential turns into real results.
As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here.
Perks and benefits:
At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development.
Here are some of the benefits we offer:
-Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm.
-Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization.
-Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO.
-Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years.
-Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support.
ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law.
Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.
Top Skills
APIs
Google Workspace
Infrastructure-As-Code
Intune
JAMF
Kandji
Llm Apis
Okta
Python
Scim
Webhooks
ActiveCampaign Chicago, Illinois, USA Office
Located in the heart of the Loop overlooking State Street, with views of the lake and Millennium Park with easy access to the Metra & CTA stations.
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