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Black Diamond Solutions

IT Help Desk Level 1/Level2

Sorry, this job was removed at 08:07 p.m. (CST) on Wednesday, Jul 23, 2025
In-Office
Chicago, IL
In-Office
Chicago, IL

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Organization

Through clinical services, education, and research, Our client is one of the nation’s leading relationship-based behavioral health organizations committed to strengthening and healing children and adolescents, couples, families, and individuals.  When you join this organization, you are joining a team of over 230 collaborators comprised of clinicians, educators, researchers, therapists-in-training, partners, and administrators across four service sites.  Our client is a strong, independent organization focused on advancing the world of behavioral health.

 

 

 

Our client is looking for a full-time level 1, level 2 help desk support person with the following qualifications:

 

  •  College Degree or technical degree (computer science-oriented a plus)
  •  Solid communication skills
  •  Punctual
  •  Knowledge and expereince  with PC trouble shooting
  •  Knowledge and experience with PC networking
  •  Knowledge and expreince with basic wireless networking
  • Basic understanding Windows 10 OS
  •  Basic understanding Mac 10.14 Mohave OS
  •  Basic understanding Chrome OS
  •  Basic understanding of Windows Active directory
  •  Experience with opening and finishing technical tickets with little supervision

 

If you are good with both IT and with people, a good communicator, and highly reliable, we want to take a look at your resume!

Black Diamond Solutions Chicago, Illinois, USA Office

3921 W. Dickens Ave., Chicago, IL, United States, 60647

What you need to know about the Chicago Tech Scene

With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.

Key Facts About Chicago Tech

  • Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
  • Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
  • Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
  • Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory

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