Provides Tier 1 technical support to internal users and managed-service vendors by phone and email. Troubleshoots network, hardware, software, connectivity, and device issues; performs installations, updates, account creation, onboarding configuration, and conference-room audio/video support. Maintains asset inventories, replaces computer components, tracks and escalates unresolved tickets, and ensures timely resolution while delivering bilingual English-Spanish customer service.
Dex Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. Vendor agnostic providing the best document handling solutions in the industry with no dependency on a single manufacturer. Dex Imaging is a leader in information technology and a manufacturer of associated electronic document handling reporting devices.
We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX’s Managed IT Services. They respond to incoming requests for IT support and resolve network, hardware and software issues with computers. They also perform technical maintenance and software installations and updates.
Duties and Responsibilities
- Serving as the first point of contact for customers seeking technical assistance over the phone or email.
- Performing remote troubleshooting through diagnostic techniques and pertinent questions
- Follow up on outstanding requests and ensure timely resolution
- Create accounts and configure hardware as part of on-boarding process.
- Support audio and video equipment in conference rooms.
- Manage and monitor internal assets to ensure accurate inventory recordsTrack, route, and escalate unresolved issues to Service Manager.
- Deliver hardware support including replacing SSDs/HDDs, adding RAM, identifying and replacing damaged equipment.
- Client PC connectivity - ethernet, TCP/IP and VPN.
Experience and Qualifications
- Bilingual in English and Spanish preferred
- High School diploma required, technical school or 2 plus years of IT helpdesk experience
- CompTIA A+ Certification or equivalent experience preferred.
- Knowledge of Windows 7, Mac OS X, Google Collaboration Apps and Office 365.
- Knowledge of Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS,Android).
- Strong customer service and troubleshooting skills.
- Ability to communicate technical information, both verbal and written, to a wide range of end- users.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Experience with desktop security products.
Dex Benefits
- After 90 days, accrue paid time off
- After 60 days, eligible for 401K, health benefits (Medical, Dental, Vision & Life)
- Paid holidays
Similar Jobs
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Drive full-cycle field sales across Brooklyn by prospecting local businesses, conducting demos, closing deals, building partnerships, and growing Square’s merchant pipeline. Manage territory activity, seller relationships, referrals, onboarding coordination, Salesforce pipeline tracking, forecasting, and quota attainment. The role requires extensive in-person outreach, including 50–60 business visits weekly, and consultative selling across restaurants, retail, and service businesses.
Top Skills:
Salesforce
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Drive full-cycle field sales across an assigned territory, including prospecting, door-to-door outreach, live demos, consultative selling, deal closing, partnership development, and referral generation. Build relationships with local businesses, sell Square’s software and hardware ecosystem, maintain Salesforce pipeline discipline, forecast accurately, support onboarding, and consistently exceed sales quotas.
Top Skills:
Payment ProcessingSalesforce
Blockchain • eCommerce • Fintech • Payments • Software • Financial Services • Cryptocurrency
Design, build, scale, and operate high-volume payment APIs and distributed systems serving global traffic. Lead complex engineering projects from requirements through production, improve performance, observability, reliability, fault tolerance, and security, and participate in on-call incident response. Collaborate across product and engineering teams, use AI-assisted development tools responsibly, and mentor engineers through technical reviews, documentation, and guidance.
Top Skills:
AWSGoKafkaKotlinTypescript
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
