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About TeamWorking
TeamWorking is Chicago's Tech-Focused Coworking Space. Established in 2007, our innovative tech-focused community has grown to more than 750 alumni. We currently house 75+ technology companies. Born out of TechNexus Venture Collaborative, this is where the firms that are ready to scale find a home and grow.
TeamWorking by TechNexus is seeking a highly motivated and technically proficient graduate student to join our team as an IT Helpdesk Intern. This part time intern position offers a valuable opportunity to gain hands-on experience in a dynamic, fast-paced environment while supporting our team and operations. The ideal candidate will possess a strong foundation in IT principles and a passion for problem-solving, and will have knowledge or experience in following areas:
1) Network Operations: Supporting switch fabric, firewalls, routers, and wireless access points, noting the network is sophisticated but often supportable remotely.
2) Help Desk: Handling numerous requests from tenants and employees related to network, devices, and various issues, which can be urgent and time-consuming.
3) Audio Network: Including video, this network is also sophisticated, with a preferred support solution involving an audio engineer from the Opera and backup from Pentegra.
4) Software and internal systems: Supporting applications like Zoom, HubSpot, and the website, with potential for remote management, and including higher-level IT considerations like policies and security.
Responsibilities:
- Provide technical support to staff and collaborators, troubleshooting hardware and software issues.
- Assist with user account management, including setup and security administration.
- Support network-related tasks, including basic troubleshooting of A/V equipment in conference/huddle rooms.
- Assist with data backup and recovery procedures.
- Contribute to documentation of IT processes and procedures.
- Support onboarding and offboarding of users.
- Respond to and manage Helpdesk tickets in a timely and professional manner.
- Assist with special IT projects as assigned.
Qualifications:
- Currently enrolled in a graduate program in Information Technology, Computer Science, or a related field.
- Strong understanding of operating systems (Windows, Mac OS, Linux). Familiarity with networking concepts (TCP/IP, DNS, DHCP).Experience with database administration is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Detail-oriented with excellent organizational skills.
- Prior experience in an IT support role is a plus.
TechNexus Venture Collaborative Chicago, Illinois, USA Office
20 N Wacker Dr, 12th Floor, Chicago, IL, United States, 60606
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory


