IT Solution Consultant II

At Wipfli, people count.
At Wipfli, our people are core to everything we do-the catalyst behind our ability to create exceptional impact and extraordinary results.
We believe in flexibility. We focus on relationships. We encourage each individual to follow their own path.
People truly matter and they feel it. For those looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.
The IT Solution Consultant II can work either 100% in person or in a hybrid environment, with office visits as needed, in the Radnor, PA area. About 15% travel to client locations in PA is required.
The Consultant II will develop and implement solutions for clients that are either consultative or technical in nature that provide improvements to the client's business processes and information technology. They will interface regularly with clients and others outside Wipfli.
Responsibilities:

• Act as a level-three escalation resource for complex service desk issues, troubleshooting client technology environments, gathering requirements, diagnosing local network/server/cloud issues, and coordinating with internal SMEs or project teams to drive resolutions
• Assess client environments across Microsoft 365, Azure, Azure Active Directory/Active Directory, SharePoint, endpoint devices, servers, virtualized environments, local networks, firewalls, switches, and cloud-based applications
• Document and maintain client technology roadmaps, baseline security reviews, and prioritized improvement plans that clearly explain technical findings, business impact, priorities, and recommended next steps
• Lead recurring client maintenance and security review discussions by analyzing reports related to stale users and devices, antivirus coverage, security score gaps, auditing/security settings, network equipment, and roadmap progress
• Identify risks, modernization opportunities, and process improvements, present clear and actionable recommendations, and develop solutions
• Scope, price, and monitor project work plans, budgets, timelines, deliverables, and out-of-scope requests for internal and client projects
• Proactively communicate cost, quality, schedule, and risks to project leader and recommend practical solutions; proactively communicate work plan status with client
• Participate in research and development and foundational efforts to position the team to learn, develop, and deliver innovative solutions to the market

Qualifications:

• Bachelor's Degree or an equivalent combination of education and experience
• 3+ years of technology solutions experience
• Proficiency with Microsoft Azure and Active Director
• Experience working with clients on-site; up to 15% travel to client locations within the U.S
• Possesses or works towards obtaining appropriate advanced certifications
• Demonstrated blend of technical expertise and consultative ability to assess needs and deliver value-driven solutions
• Ability to plan, prioritize, and organize multiple projects under pressure while quickly responding to unexpected events or changing priorities
• Training, support or consulting advisory experience is preferred; experience serving clients in healthcare or financial institutions industries is preferred

Carly Seidl, from our recruiting team, will be guiding you through this process. Visit her LinkedIn page to connect!
#LI-hybrid #LI-CS1
Additional Details:
Wipfli is an equal opportunity/affirmative action employer. All candidates will receive consideration for employment without regards to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identify, veteran status, disability, or any other characteristics protected by federal, state, or local laws.
Wipfli is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or participate in our recruiting process, please send us an email at [email protected].