IT Solutions Specialist

Job Description SummaryThe IT solutions Specialist will help to drive customer satisfaction and revenue through Ultrasound IT installations and Support. As part of the USIT team, you will be joining a fast-growing global business focused on Ultrasound reporting and image management across the Ultrasound segments.
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Roles and Responsibilities

• Provide technical implementation and customer support on-site and remote.

• Ensure outstanding customer satisfaction in all customer interactions.

• Assist with pre-sales support of Ultrasound IT products.

• Provide support and work directly with local Field Engineers

• Occasionally provide product support on-site and via remote access.

• Provide follow up customer technical training on-site and remotely via web-based tools.

• Provide valuable input to new product development using your experience in resolving issues

​Required qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field; OR (HS/GED with 5 years or relevant experience.)

• At least 3 years of technical knowledge and experience with Network Based Software solutions and Network Topology and Infrastructure.

• Familiarity with Clinical workflow, PACS, routing rules, pre-fetching, URL integration, DICOM SR files, etc.

• At least 2 years of IT support experience including troubleshooting Software, networking, Client \Server OS and Antivirus Security issues.

• Advanced Computer skills (SQL Database knowledge, Understanding of Certificates and Encryption methods.)

• Strong understanding of Virtual and Cloud based environments.

• Willingness and ability to travel up to 30% within the United States & Canada.

• Flexibility to work Off shift hours 1 to 2 weeks quarterly per rotation requirements.

Preferred Requirements:

• Familiarity with Windows OS, Security and Shares. CCNA Preferred.

• Excellent written/verbal communication skills, including the ability to easily convey concepts to peers, customers and employees

• Prior experience within GE - ViewPoint, ABUS- CVUS/OB/GYN/Vascular reporting application

• General IT background with ability to consult on infrastructure needs of prospective clients.

• Microsoft (Terminal Server and Azure) and Citrix experience

• Experience with workflow in a hospital systems.

• Prior PACS and HIS experience or familiarity.

• Working knowledge of the DICOM standard and Ultrasound Systems preferred.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

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Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. 

For U.S. based positions only, the pay range for this position is $109,600.00-$164,400.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: April 21, 2025