IT Specialist

Who We Are  

At C.A. Carlin, we take brands to new heights. We are one of the leading privately held sales agencies in the industry. Thanks to nimble growth and associations with our operating partners, C.A. Fortune and C.A. Ferolie, we have built brand value that is unlike any other in the CPG industry.  

  What We Do  

Since our start in 1962, we have built industry relationships on the foundation of trust and action. We turn information into insight. We convert insight into programs. We drive programs that consistently deliver results to our clients, on their timeline.  

 We have more than 300 associates and multiple offices throughout the country. We represent top brands in many categories such as confection, snack, grocery, beverage, frozen, dairy etc.   

 Overview of the Role  

• The IT Specialist will be well organized, detail oriented, and have excellent communication skills.
• Must be a team player and be able to adjust to change and have an openness to learn.
• Must have previous experience in the IT field and end user support. 
• Location: Schaumburg, IL will observe a hybrid schedule in office 3 days a week   
• Salary: $55,000 - $60,000, based on experience, qualifications and skills. 
• At C.A. we’re not looking for perfection, just people that want to commit to a us and grow their careers long-term. We are on a mission to build better brands. If you’re looking for a sign to apply, here it is!  

What You’ll do at C.A. Carlin  

• Begin to learn the processes and procedures our company follows for IT and become proficient in them 
• Become familiar with all server roles throughout the company  
• Provide end user support for both local and remote employees 
• Provide the first line of support for onsite and remote hardware including installing software, troubleshooting, diagnosing, and training users on software and equipment 
• Perform remote troubleshooting through diagnostic techniques and pertinent questions 
• Triage the situation and handle the issue or assign it to the appropriate resource 
• Will provide daily and weekly updates to the manager as to where all projects, new user setups and open issues are 
• Will do day to day network maintenance and monitoring 
• Will handle the ordering of basic hardware that end users will need 
• Will oversee designing and distributing training sessions for end users to promote the growth of our new technologies that we are deploying 
• Will provide more proactive IT Support to our end users instead of the reactive support  
• Will be responsible for all new laptops and tablets

  What You Should Bring to the Table 

• Minimum: 2 years IT field experience 
• Excellent Written and Verbal Communication Skills 
• Able to Multi-task 
• Proficient with supporting the full Microsoft Office Suite 
• Has the ability to train and instruct users 
• Has a good ability to document procedures and network information 
• Experience with Android, IOS and Windows Mobile devices 
• Windows Desktop Support  
• Basic Apple Desktop Support 
• Active Directory, Microsoft Exchange, Server, SharePoint, and Office 365 Suite of Products 

Perks  

• PTO and Sick days
• 11 paid company holidays per year  
• 1 Floating holiday
• 2 paid volunteer days per year  
• 3 months fully paid parental leave (regardless of gender)  
• Medical, dental, and vision  
• Paid company life insurance  
• 401k with company match  
• Summer hours (half day Fridays from Memorial Day thru Labor Day) 

Come As You Are  

C.A. Carlin is committed to making our company more inclusive. Diversity fuels our innovation and better connects us to our clients, our colleagues, and our communities. Based on research, we know that women and other marginalized groups tend to apply to roles only when their experience perfectly matches the job description. That said, we encourage you to apply if you meet the majority of qualifications, especially if this role aligns with your career trajectory.