IT Support Analyst (Onsite - Chicago)

We are seeking a dependable and customer-focused IT Support Analyst to provide onsite technical support in a professional enterprise office environment in Chicago. This role is hands-on and user-facing, focused on day-to-day desktop and IT support, issue resolution, and coordination with remote and escalation teams.

This position is well-suited for an experienced L2-L3 level IT support professional who is comfortable working onsite, communicating clearly with end users, and operating within established IT processes and SLAs.

The IT Support Analyst will provide consistent, high-quality onsite support to internal users. Responsibilities include diagnosing and resolving hardware, software, and connectivity issues; supporting laptops, desktops, peripherals, and docking stations; and assisting with account access and endpoint-related requests.

The role involves working with Microsoft 365, assisting with user account issues, and resolving common workstation and application problems. The analyst will document incidents and requests in a ticketing system, follow established escalation procedures, and maintain clear communication with users and remote support teams.

The position also requires maintaining a professional onsite presence, responding to walk-up and scheduled support requests, and ensuring a positive end-user support experience.

This is a fully onsite role in East Chicago during standard business hours.

• Candidates should have prior experience providing onsite IT or desktop support in an enterprise or professional office environment.
• A strong understanding of Windows and macOS troubleshooting, familiarity with Microsoft 365, and experience working with ticketing systems such as ServiceNow or Jira are required.

• Strong communication skills, reliability, and the ability to work independently in an onsite setting are essential.
• Experience supporting in-office hardware deployments, endpoint management, or coordinating escalations is highly preferred.

• Full-time, year long contract
• $25-30/hr, 1099
• Working with the brightest minds in the game and a rapidly growing company
• Cutting edge tech
• Autonomy