IT Support Engineer III

IT Support Engineer III  [Onsite]   

No Visa Sponsorship is available for this position.

This position is 100% on-site and located on the Cornell University Campus in Ithaca, New York.

This position will require occasional off-hours support.                     

About the Tech, Bowers, and Duffield Engineering IT Group

The Tech, Bowers, and Duffield Engineering IT Group (TBE IT) provides administrative, faculty, and research IT support to the Cornell Duffield College of Engineering, Bowers College of Computing and Information Science, and Cornell Tech. The colleges incorporate over 9,000 faculty, staff, graduate and undergraduate students. Members of this team work collaboratively to provide Applications and Reporting, Infrastructure, Instructional, Desktop Engineering, Network, Research, Security, Web and AV support.

What will you do:

The IT Support Engineer III is expected to deliver a high level of IT support across the TBE IT faculty and staff community. Proficient with end user device management SaaS solutions that directly impact our user base. Partner with academics, students and staff to provide IT solutions that directly impact research projects and goals. Act as a technical leader within the team and assume a leading role amongst our various service offerings. The successful candidate will work collaboratively with other ITSG end user technicians on adoption of campus standards.

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.

What We Need

• A resume is required for further consideration for this position. A cover letter outlining your interest and how your experience and goals align with the potential for mutual success in the role are strongly encouraged for consideration. When applying through our system, please remember to attach your application materials (Cover Letter and Resume) in PDF format.  

Required Qualifications:

• Bachelor's Degree, 3 years to 5 years or equivalent combination of education and experience.
• Advanced knowledge of Windows and Apple fleet management using JAMF, MEMCM, and InTune SaaS solutions.
• Familiarity with Microsoft Exchange, Active Directory and Group Policy management.
• Linux knowledge: Ability to run basic commands, manage user accounts, install packages, run updates, troubleshoot issues, view logs and remotely manage systems using SSH.
• Strong ability to use multiple documentation and communication methodologies in supporting
• Ability to work with internal and campus level teams to accomplish projects and tasks.
• Must be willing to respond to computer emergencies at almost any time on nights, weekends, and holidays.
• Willingness to evolve current IT workflows and make appropriate suggestions for improvements.
• Ability to organize numerous tasks and projects effectively.
• Possess strong communication skills.

Preferred Qualifications:

• Experience with Microsoft Endpoint Management tools and MacOS JAMF.
• Experience with Linux System administration.
• Experience with technology support in higher education.

Application Information: 

• No Visa Sponsorship of any kind is available for this position. 
• Relocation assistance may be provided with this position 

Rewards and Benefits 

• This position is 100% on-premise and located on the Cornell University Campus in Ithaca, New York. 
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, and sustainability. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell
• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell

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Non-Union Positions

Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience

• Education level to the extent education is relevant to the position

• Unique applicable skills

• Academic Discipline

To learn more about Cornell’s non-union staff job titles and pay ranges, see Career Navigator.

Union Positions

The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell’s union wages, see Union Pay Rates.

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Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email [email protected].

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell Office of Civil Rights at voice (607) 255-2242, or email at [email protected].

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca campus, by emailing [email protected].

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EEO Statement:

Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “... any person ... any study.” No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.