IT Support Engineer

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.

Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.

The IT Support Engineer responsibilities include prioritizing user requirements, overseeing system upgrades/changes/implementation, researching new tools and leveraging those tools and solutions to meet organizational needs. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.

What you’ll be doing:

• Manage Helpdesk queues to resolve all personnel IT inquiries and communicate with stakeholders to understand their requirements
• Prioritize IT concerns and escalate serious issues to relevant stakeholders
• Avoid services interruptions by performing system installations, updates and maintenance procedures
• Prepare efficient IT training documentation to meet users and technology support needs
• Document IT processes and maintain service desk records
• Integrate multiple systems and reconcile needs of different teams
• Gather feedback from end users about system performance
• Plan and oversee projects (e.g. upgrades, hardware/software installations)
• Provide advice and technical training to users across the organization
• Collaborate with internal departments to ensure IT needs are met.
• Keep abreast of technology trends and developments

Who you are:

• Mac Proficiency: Troubleshooting skills for macOS systems are required.
• Communication: Excellent communication skills are critical, as this role involves daily interaction with our team in India and internal end-users.
• Proactive Attitude: We need a self-starter who can take initiative and tackle assigned projects with minimal supervision.
• Growth Potential: Opportunity for career growth within the IT department 
• Onsite Requirement: Ideal candidate will need to be onsite at least 4 days per week in our Chicago office.
• Google Workspace: Knowledge of Google Workspace is a significant plus.

We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out!

Who we are:

Leading global supply chain visibility platform FourKites® empowers business leaders with comprehensive visibility into transportation, yards, warehouses, stores and beyond. Tracking more than 3.2 million shipments daily across road, rail, ocean, air, parcel and last mile, and reaching over 200 countries and territories, FourKites combines real-time data and powerful machine learning to help companies digitize their end-to-end supply chains. More than 1,500 of the world’s most recognized brands — including 9 of the top-10 CPG and 18 of the top-20 food and beverage companies — trust FourKites to transform their business and create more agile, efficient and sustainable supply chains. To learn more, visit https://www.fourkites.com/.

FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to standard holidays, and a hybrid, flexible approach to work. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. And we're always listening for new ways to support everyone in and out of the office. 

If you are a California resident, here is our California Applicant Privacy Notice.

If you are a European Union resident, here is our EU Applicant Privacy Notice.

(Include the relevant privacy notice)

For US Employees:

• Medical, Dental & Vision benefits start on first day of employment
• 20 PTO days, 5 recharge days, 2 volunteer days 
• Technology reimbursement
• Commuter benefits for in office employees (Chicago)
• Annual Wellness Stipend 
• Ongoing learning & development opportunities