Provide first-line IT support for 700+ employees: triage help desk tickets, troubleshoot Windows and macOS hardware/software, image and deploy devices, manage accounts in Active Directory/Azure AD, support basic Exchange/M365 tasks, maintain documentation, and assist with device onboarding via Autopilot/Intune.
Job Summary:
We’re looking for a curious, service-minded IT Support Specialist to join our Boise team. You’ll be the first point of contact for 700+ employees where you will be troubleshooting day-to-day tech issues, setting up equipment, and keeping things running smoothly. This is a great opportunity for someone who wants hands-on experience across hardware, Microsoft 365, and device management in a fast-paced environment.
WHAT YOU’LL DO
End-User Support
- Respond to help desk tickets and walk-up requests from office employees
- Troubleshoot hardware and software issues across Windows and macOS devices
- Escalate complex issues to senior team members and follow through to resolution
- Keep users and management informed on ticket status
Hardware & Equipment
- Image, configure, and deploy laptops and workstations for new hires
- Perform basic hardware repairs (RAM, hard drives, peripherals)
- Unbox, inventory, and asset-tag incoming equipment
- Set up displays, AV equipment, and standing desks
Device & Account Management
- Onboard devices using Windows Autopilot and Microsoft Intune
- Manage user accounts in Active Directory and Azure AD/Entra ID (password resets, unlocks, group membership)
- Support basic Exchange/M365 tasks like shared mailboxes and distribution lists
Documentation
- Keep knowledge base articles and SOPs accurate and up to date
- Document recurring issues and contribute to process improvements
WHAT WE’RE LOOKING FOR
- 1–2 years of experience in IT support, help desk, or a related role (internships and coursework count!)
- Familiarity with Windows 10/11, MAC OS, and Microsoft 365 (Outlook, Teams, SharePoint)
- Basic understanding of Active Directory, Azure / Entra ID and user account management
- Comfortable setting up and troubleshooting hardware
- Strong communication skills and a customer-first attitude
- Organized, reliable, and able to juggle multiple requests
- Ability to lift up to 50 lbs
Nice to Have
- CompTIA A+ or working toward it
- Exposure to Intune, Autopilot, or Jamf
- Any scripting or command-line experience (PowerShell, Terminal)
Education
- Degree or diploma in IT, Computer Science, or a related field — OR equivalent hands-on experience or certifications
WHAT WE OFFER
- Competitive medical, dental, vision, and life insurance
- 401(k) with company match
- Work from anywhere 3 weeks per year
- Maternity and paternity leave
- PTO + Volunteer Time Off
Clearwater Analytics (CWAN) Chicago, Illinois, USA Office
Located in the heart of the Loop in Downtown Chicago. The office is easy to get to with various train and bus stops nearby.
Similar Jobs at Clearwater Analytics (CWAN)
Fintech • Software • Financial Services
The Lead Data Migration Specialist enhances system automation and accuracy, handling data collection, analysis, and onboarding. They resolve discrepancies, implement optimizations, and collaborate with development teams, ensuring efficient data management and continuous service improvement.
Top Skills:
ExcelPythonSQLVBA
Fintech • Software • Financial Services
The Program Manager leads project scopes and implementations, coordinates resources, manages budgets, generates reports, and ensures client satisfaction during transitions.
Top Skills:
ClarizenExcelJIRAMS OfficeSalesforce
Fintech • Software • Financial Services
Manage client engagement, reporting, and operational performance for financial services clients. Oversee delivery metrics, service quality, and standard operating procedures; mentor analysts; provide client training and issue resolution; collaborate with sales/support to expand service offerings and gather product feedback.
Top Skills:
ExcelMS Office
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
