Operate and evolve SAN/SAR tooling (e.g., FSM/M5), troubleshoot incidents, monitor system health, translate business needs into configurations, prepare test/production environments, support migration to Dynamics 365, and identify automation/AI opportunities while improving procedures and documenting solutions.
Join our Team
About this opportunity
Are you excited by the idea of keeping business-critical systems running while helping to shape their next generation? As an IT System Expert - SAN/SAR, you will support Ericsson's global Hardware Services organization by operating and evolving the tooling that enables Service Area Repair - today on platforms like FSM/M5, and tomorrow on Dynamics 365 (D365) with AI, machine learning and automation at the core.
You will join a global, multicultural team of around 15 colleagues based in China, the Netherlands, India, Malaysia, the US and Mexico. Together we support ~1,000 customer contracts that deliver Hardware Services, mainly spare-part replacements, so your work has a direct impact on reverse-logistics and supply-chain performance for customers worldwide.
What you will do
• Act as a first-line system expert for SAN/SAR tools (for example FSM/M5), keeping systems available, stable and secure
• Troubleshoot and resolve incidents and service requests, coordinating with Level 2/3 teams and vendors where needed
• Monitor system health and key KPIs, taking proactive action to prevent or minimize business impact
• Translate business and operational demands into clear system requirements and configuration changes
• Support the migration from current tooling (including FSM/M5) to new SAN/SAR applications based on Dynamics 365 (D365)
• Prepare and maintain test and production environments, and support testing, cutover, go-live and hyper-care
• Identify and implement opportunities to use AI, machine learning and automation in monitoring, ticket handling and routine tasks
• Execute changes, upgrades and patches following agreed methods and procedures, improving MOPs/SOPs over time
• Use operational and performance data to spot trends, bottlenecks and improvement opportunities
• Share knowledge, document solutions and contribute to a positive, "can-do" team culture across countries and time zones
Who you are
You enjoy solving problems, working with technology and collaborating with people from different backgrounds. You are comfortable taking ownership, but also know when to ask questions and involve others.
You bring:
• Bachelor's degree or higher in IT, Computer Science or a related field (or equivalent experience)
• Solid understanding of IT systems and platforms
• Understanding of reverse-logistics and supply-chain operations
• Experience with services or Services R&D / service-development processes
• Proficiency in English, both written and spoken
• Knowledge and hands-on experience with Dynamics 365 (D365) or similar ERP / field-service platforms
• Basic knowledge of cloud technologies and SaaS platforms
• Strong skills or strong interest in AI and machine learning, together with automation competence, and awareness of IT security and access management principles
• A customer-focused mindset, strong collaboration skills and an outgoing, communicative personality
Nice to have (or ready to learn)
• Experience with SAN/SAR or similar repair / reverse-logistics domains
• Familiarity with FSM/M5 or comparable service-management tools
• Experience with monitoring, observability and automation tools
• Understanding of Ericsson ways of working, governance and change-management processes
About this opportunity
Are you excited by the idea of keeping business-critical systems running while helping to shape their next generation? As an IT System Expert - SAN/SAR, you will support Ericsson's global Hardware Services organization by operating and evolving the tooling that enables Service Area Repair - today on platforms like FSM/M5, and tomorrow on Dynamics 365 (D365) with AI, machine learning and automation at the core.
You will join a global, multicultural team of around 15 colleagues based in China, the Netherlands, India, Malaysia, the US and Mexico. Together we support ~1,000 customer contracts that deliver Hardware Services, mainly spare-part replacements, so your work has a direct impact on reverse-logistics and supply-chain performance for customers worldwide.
What you will do
• Act as a first-line system expert for SAN/SAR tools (for example FSM/M5), keeping systems available, stable and secure
• Troubleshoot and resolve incidents and service requests, coordinating with Level 2/3 teams and vendors where needed
• Monitor system health and key KPIs, taking proactive action to prevent or minimize business impact
• Translate business and operational demands into clear system requirements and configuration changes
• Support the migration from current tooling (including FSM/M5) to new SAN/SAR applications based on Dynamics 365 (D365)
• Prepare and maintain test and production environments, and support testing, cutover, go-live and hyper-care
• Identify and implement opportunities to use AI, machine learning and automation in monitoring, ticket handling and routine tasks
• Execute changes, upgrades and patches following agreed methods and procedures, improving MOPs/SOPs over time
• Use operational and performance data to spot trends, bottlenecks and improvement opportunities
• Share knowledge, document solutions and contribute to a positive, "can-do" team culture across countries and time zones
Who you are
You enjoy solving problems, working with technology and collaborating with people from different backgrounds. You are comfortable taking ownership, but also know when to ask questions and involve others.
You bring:
• Bachelor's degree or higher in IT, Computer Science or a related field (or equivalent experience)
• Solid understanding of IT systems and platforms
• Understanding of reverse-logistics and supply-chain operations
• Experience with services or Services R&D / service-development processes
• Proficiency in English, both written and spoken
• Knowledge and hands-on experience with Dynamics 365 (D365) or similar ERP / field-service platforms
• Basic knowledge of cloud technologies and SaaS platforms
• Strong skills or strong interest in AI and machine learning, together with automation competence, and awareness of IT security and access management principles
• A customer-focused mindset, strong collaboration skills and an outgoing, communicative personality
Nice to have (or ready to learn)
• Experience with SAN/SAR or similar repair / reverse-logistics domains
• Familiarity with FSM/M5 or comparable service-management tools
• Experience with monitoring, observability and automation tools
• Understanding of Ericsson ways of working, governance and change-management processes
Similar Jobs at Ericsson
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Support design, analysis, troubleshooting, and recovery of complex end-to-end customer solutions (IT/IP, cloud, VNFs/CNFs). Collaborate with customers and cross-functional teams to define requirements, configure solutions, assist with implementation, testing, integration, and service recovery while developing expertise in cloud-native and telecommunications architectures.
Top Skills:
Cloud InfrastructureCloud-Native TechnologiesCnfsDatabasesIp NetworkingLinuxTelecommunications SystemsVirtualizationVnfs
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead regional spare-parts and reverse logistics operations, ensuring SLA/KPI adherence, end-to-end parts flow monitoring, trade compliance, audit-ready controls, cost management, and continuous improvement. Manage Logistics Service Providers, drive corrective actions, validate invoices and budgets, and pursue digitalization and AI-enabled analytics to improve visibility and reduce manual work.
Cloud • Information Technology • Internet of Things • Machine Learning • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Provide system integration, deployment, configuration, upgrades and troubleshooting for 4G/5G packet core elements. Work directly with operators across the Americas, apply Linux, TCP/IP, container and virtualization technologies, drive optimization and automation, share knowledge, and support customer-facing rollout and integration activities.
Top Skills:
4G5GAmfDscEpgKubernetesLinuxMmeOpenstackPcfSapcScSmfTcp/IpUpfVirtualization
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
