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Computer World Services Corp.

IT Systems Analyst II/III (Change Management) – Change Manager

Reposted 3 Days Ago
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In-Office
Lackland Air Force Base, TX
Mid level
In-Office
Lackland Air Force Base, TX
Mid level
Coordinate and facilitate change and incident management for Network/Cyberspace Operations. Analyze product design changes, document effects, enforce configuration management policies, process and route change requests and incidents, and coordinate with customers, manufacturers, and stakeholders to ensure timely approvals and visibility.
The summary above was generated by AI

In support of Network/Cyberspace Operations mission, perform Service Transition Coordination.  

  • Analyzes changes of product design to determine the effect on the product design and function and determines and prepares documentation necessary for change

  • Coordinates with customers and manufacturers to determine a process for change reporting  

  • Reviews released engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies 

Key Tasks & Responsibilities

    Coordinate and facilitate effective accomplishment of change and incident management among AFIN operators. This task includes: 

    • Receiving calls from AFIN operators to coordinate change process and incident resolution  

    • Processing, reviewing, categorizing, documenting and working with stakeholders to ensure high visibility Change Requests and Incidents are approved/routed through the system in a timely manner 

Education & Experience

  • Requires a bachelor's degreeor 2 - 4 years of related experience 

Certifications

    • Required: IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher

    • ITIL v4 Foundation 

    • Desired: ITIL v4 Specialist – Create, Deliver, Support and/or ITIL v4 Strategist – Direct, Plan, and Improve 

Security Clearance

    • Required: TS/SCI 

Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)

    • IAT II = CySA+, Security+, CCNA - Security, GICSP, GSEC, SSCP or higher

    • Day Shift. This is a 24/7/365 mission and extended hours/days may be required

Computer World Services is an affirmative action and equal employment opportunity employer. Current employees and/or qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, disability, protected veteran status, genetic information or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Computer World Services is committed to the full inclusion of all qualified individuals. As part of this commitment, Computer World Services will ensure that individuals with disabilities (IWD) are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources at [email protected].

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