Janitorial Services Program Lead (Procurement)

Responsibilities:

Leadership-

• Creates a working environment that encourages high performance and innovation.
• Becomes a trusted advisor and subject matter expert within the janitorial category.
• Flexibility, adaptability & conflict resolution to enable the delivery of procurement and client account goals.
• Promotes compliance with C&W’s code of conduct and DRIVE Values.
• Navigating a matrixed organization where stakeholders are in different business lines, functions or projects

Category Management-

• Establishes category plans and strategy to ensure the right solution for C&W business lines.
• Responsible for working with procurement business partners and service line leadership to align category management vision with service line and procurement priorities.  
• Drives EBITDA growth through C&W’s preferred suppliers.
• Analyze current janitorial procedures and equipment to identify areas for improvement, efficiency gains, and cost reduction opportunities. Incorporates industry best practices into category delivery.
• Utilizes demand planning to target value from supplier agreements.
• Monitors preferred supplier utilization, builds roster to ensure capability to deliver across the service line portfolios, and monitors performance to ensure capability to meet account needs.
• Ability to develop and understand data analytics, to mine data to drive in depth analysis of client 3rd party spend.
• Ensure effective commercial arrangements.

Business Influence-

• Serve as a point of contact for questions and concerns related to janitorial services. 
• Partners with MRO supplies category leader to enable janitorial supplies (jan/san) strategy.
• Develop and deliver comprehensive training programs for C&W and our clients, covering best practices, safety protocols, and new equipment/technologies. 
• Communicates preferred supplier metrics and helps the business drive greater adoption of the preferred supplier network.
• Develops and maintains strong relationships with business units and the category management team.
• Drives for results by consistently achieving goals in a timely manner.
• Develops and delivers communications with clarity and impact, ensuring consistent messaging.
• Encourages creation and brings new best in class ideas and approaches to the table for developing and executing category strategies and working within the supply market to ensure Cushman & Wakefield meets or exceeds their objectives.
• Working cross-functionally with other departments including Legal, Finance, Operations, TDS, HR, Project Management, etc. for delivery of category strategies.

Continuous Improvement/Change Management-

• Strong problem-solving skills utilizing continuous improvement techniques.
• Utilizes change management techniques to drive the development and utilization of a preferred supplier program.

This role is instrumental in delivering value to Cushman & Wakefield’s clients through leveraging the Company’s aggregated spend across the client base in order to negotiate best in class rates and contractual terms and conditions at the individual client property level.  Procurement is a cornerstone of Cushman & Wakefield’s value proposition to clients and the Janitorial Program Lead may accompany Cushman & Wakefield executives on new client pitches and existing client quarterly business reviews to highlight the bottom-line benefits that our group delivers. As such, the Janitorial Program Lead will also work with Marketing to develop methods to highlight their capabilities and category accomplishments to clients by drafting white papers and updating internal and external Cushman & Wakefield website platforms.

Qualifications:

• Bachelor’s degree in business or a related field preferred.
• Preferred: have at least 7+ years of experience managing janitorial services within a procurement, facilities, or other operations role.
• Deep Knowledge of Janitorial Practices: experience in pricing models, cleaning techniques, equipment, and chemical usage.
• Training and Instructional Skills: Ability to effectively train and mentor others.
• Problem-Solving and Analytical Skills: Ability to identify and resolve issues related to cleanliness and cleaning equipment.
• Communication Skills: Ability to communicate effectively at all levels of an organization.
• Organization and Time Management: Ability to manage multiple tasks and deadlines effectively.
• Safety Knowledge: Understanding of safety regulations and procedures related to janitorial operations.
• Capacity to develop innovative strategies and solutions, Creative problem solver,
• Contract negotiation and ongoing management skills.

Targeted Competencies:

• Continuous improvement
• Personal flexibility
• Independent worker, self-starter
• Organizational savvy
• Innovativeness
• Effective Communication & presentation skills
• Decision making & crisis management Business Influence, interviewing and active listening
• C&W DRIVE Values: Driven, Resilient, Inclusive Visionary and Entrepreneurial
• Knowledge of effective supplier risk management techniques