The Key Account Director will manage strategic partnerships in MedTech and Pharma, focusing on client success, account growth, and collaboration with clinical and regulatory teams.
Key Account Director
Requirements
Remote US / Chicago-base preferred
About Caresyntax
Caresyntax is a global leader in surgical and clinical data solutions. Our new business unit, Clinical Data as a Service (CDaaS), helps healthcare and life sciences industry organizations measure and improve the value of their products through Real World Data, captured through normal care delivery. We’re moving from startup to scaled enterprise and looking for builders who thrive at the intersection of data, operations, and healthcare transformation.
About the Role
The Key Account Director will own and expand strategic partnerships with MedTech, Pharma, and industry partners engaged in Real-World Evidence (RWE) and data-driven initiatives. You’ll act as the business lead for a portfolio of high-value accounts — aligning clinical, regulatory, and commercial goals while scaling adoption of our CDaaS platform.
Responsibilities
- Build and manage long-term relationships with key MedTech, Pharma, and RWE partners
- Identify growth opportunities, upsell pathways, and cross-functional value creation
- Collaborate with Clinical Operations, Data Science, Statistics, and Regulatory teams to ensure client success
- Serve as the client’s advocate internally — influencing product direction, service delivery, and data operations
- Negotiate renewals, expansions, and strategic initiatives that drive both revenue and partnership depth
- Develop and execute account plans with measurable milestones and ROI metrics
Requirements
Required:
- Demonstrated success in strategic account management and executive relationship building
- Deep understanding of clinical evidence pathways, including IDE, 510(k), PMA, and post-market surveillance
- Proven ability to navigate large MedTech or pharmaceutical organizations and influence senior stakeholders
- Ability to operate in a high-growth, startup environment with a high velocity of change and adaptation
- Excellent communication, strategic thinking, and stakeholder management skills
Ideal/Nice to Have:
- Experience leveraging real-world data (RWD) to support regulatory or commercial strategies
- Strength in identifying process and operational gaps with an eye toward improving the customer experience
- 8+ years in account management, strategic partnerships, or client success within healthtech, MedTech, or life sciences
Bachelor’s degree required; advanced degree preferred
Similar Jobs
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
Lead global account strategy and growth for Tempus Diagnostics and CRO services with major biopharma clients. Build executive and R&D relationships, negotiate large, complex contracts, align cross-functional teams, track strategic objectives and revenue, and drive case studies to advance precision medicine. Travel ~30% domestically and internationally.
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
Lead and grow strategic global accounts with biopharma clients for Tempus Diagnostics and Research services. Develop account strategies, meet revenue goals, build executive and R&D relationships, negotiate complex contracts, coordinate cross-functional teams, and track progress against strategic objectives. Serve as a strategic advisor to advance precision medicine and enable case studies. Travel ~30%.
Artificial Intelligence • Big Data • Healthtech • Machine Learning • Analytics • Biotech • Generative AI
Own global account strategy and revenue for Tempus Diagnostics and CRO services with biopharma clients. Build executive and R&D relationships, negotiate and manage complex contracts, align cross-functional teams, drive case studies, provide client feedback to shape the product portfolio, track strategic objectives and revenue, and travel ~30%.
Top Skills:
CdxCompanion DiagnosticsCro PlatformsMultiomicsPrecision Medicine PlatformReal-World EvidenceSequencing Diagnostics
What you need to know about the Chicago Tech Scene
With vibrant neighborhoods, great food and more affordable housing than either coast, Chicago might be the most liveable major tech hub. It is the birthplace of modern commodities and futures trading, a national hub for logistics and commerce, and home to the American Medical Association and the American Bar Association. This diverse blend of industry influences has helped Chicago emerge as a major player in verticals like fintech, biotechnology, legal tech, e-commerce and logistics technology. It’s also a major hiring center for tech companies on both coasts.
Key Facts About Chicago Tech
- Number of Tech Workers: 245,800; 5.2% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: McDonald’s, John Deere, Boeing, Morningstar
- Key Industries: Artificial intelligence, biotechnology, fintech, software, logistics technology
- Funding Landscape: $2.5 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Pritzker Group Venture Capital, Arch Venture Partners, MATH Venture Partners, Jump Capital, Hyde Park Venture Partners
- Research Centers and Universities: Northwestern University, University of Chicago, University of Illinois Urbana-Champaign, Illinois Institute of Technology, Argonne National Laboratory, Fermi National Accelerator Laboratory
