Lead Customer Success Specialist, Advisory

JOB DESCRIPTION

• Uses knowledge and relationships from guiding post-sales implementation of E& A products / services to collaborate with account owner on renewal strategy and inform planning for expansion opportunities.
• Brings different teams together, on post-sale activities to ensure customers are effectively adopting and utilizing software solutions.
• Serves as a single point of contact for post-sales services and ongoing relationship support for assigned customer contacts.
• Builds trust, transparency, and loyalty with customer contacts; gauges customers levels of engagement with UL and directs feedback internally when appropriate.
• Encourages upgrades and renewals and connects customer personnel to relevant UL personnel (account managers, Technical Sales Representatives (TSRs)/ Technical Inside Sales Representatives(TISRs), Software Solution Architects, delivery teams, etc.) when applicable.
• Engages with customers in order to position and win renewal business.
• Drives toward meeting post-sale and pre-renewal milestones for customer adoption of software.
• Takes ownership of a variety of product, investment, and technical issues and ensure complete resolution from the customers perspective.
• Supports implementation and fulfilment teams to deliver solution to customer post-sale.
• Proactively identifies frequent pain points and roadblocks to software implementation and prepares solutions. Identifies opportunities for renewals and positions UL to win them.
• Collaborates with internal resources until an issue is resolved and communicated to customer.
• Provides input to account manager, TSR/TISR, and Software Solution Architect (where appropriate) to inform renewals and sales strategy based on partnership with customer and deep understanding of needs, where applicable.
• Builds an internal UL problem solving network, proactively engages internal personnel to anticipate problems, improve delivery, etc.
• Coaches and provides guidance to any new team members in situations that are complex in nature.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.

QUALIFICATIONS

• Bachelors and/or graduate degree in business, engineering, or related field. Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software.
• 8+ years of related experience. Relevant knowledge and capabilities related to E& A products / services.
• Previous experience in customer facing job, ideally with senior and executive-level customer contacts.
• Business acumen and understanding of business sales processes.

What you'll experience working for ULS
UL Solutions has been pioneering change since 1894 and we're still leading the way. From day one, we've blazed a trail protecting the planet and everyone on it. Our teams have influenced billions of products, plus services, software offerings and more. We break things, burn things and blow things up. All in the name of safety science.
That's where you come in - because none of it could happen without you. It takes passion to protect people, problem-solving to safeguard personal data and conviction to make the world a more sustainable place. It takes bold ideas and brilliant minds to build a better world for future generations across the globe.
This is more than a job. It's a calling. A passion to use our expertise and play our part in creating a more secure, sustainable world today - and tomorrow. As a member of our safety science community, you'll use your ideas, your energy and your ambition to innovate, challenge and ultimately, help create a safer world.
Everyone here is unique. But we're also a global community, working together to help create a safer world. Join UL Solutions and you can connect with the brightest minds in the business, all bringing their distinct perspectives and diverse backgrounds together to deliver real change.
Empowering our customers to keep the world safe means thinking ahead. It means investing in training and empowering our people to learn and innovate. At UL Solutions, we help build a better future - one where everyone benefits.
Join UL Solutions to be at the center of safety. To learn more about us and the work we do, visit UL.com
What we offer:
Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated annual compensation for this position is $114,750 - $ 128,250. which includes a base salary of $85,000. - 95,000. and 100% on target performance. Members of the sales function are eligible to participate in the UL Solutions Sales Incentive Plan. The annual target incentive for this position is 35% of the base salary, paid quarterly, and is contingent upon performance. Compensation is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors.
This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).
The application deadline for this position is 10/7/2026.
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