Lead Digital Product Manager - Merchant Services Product

About this role:
Wells Fargo is seeking a highly capable Product Owner to support our Global Employee Fraud Monitoring teams. This product will modernize investigation workflow capabilities along with enhancing our data and analytics tools and components while utilizing Agile practices.
This role will report to the Product Senior Manager for Global Employee Fraud Monitoring and collaborate closely with Technology to ensure seamless integration of data and analytics capabilities. This role will play a critical part in fostering a culture of innovation, ensuring ethical practices, and protecting the bank's reputation through secure and reliable data solutions.
In this role, you will:

• Own and execute the product area vision for internal fraud.
• Define and deliver a scalable, enterprise-ready case workflow solution.
• Enable alert ingestion and routing logic to support dynamic investigation workflows and agent actions.
• Collaborate with their product team, other product owners, and delivery teams to experiment, discover, and deliver on the Product Senior Manager's vision.
• Defining and refining user stories, including business readiness stories, ensuring acceptance criteria is clearly understood by the team.
• L2 product support writing of clear and concise features.
• Collaborate with the delivery team to refine features.
• Maintain a healthy backlog of items that are linked appropriately (story → feature → epic).
• Accepting user stories after they have met the acceptance criteria and the definition of done.
• Maintaining continuous and cadenced communication with the product manager and delivery teams
• Coordinating with business analysts, delivery coordinators, POs, and supporting roles that are shared across delivery teams.
• Ensure alignment with internal fraud strategies, operations, and risk/compliance requirements.
• Collaborate with fraud analysts, engineering, legal, and compliance partners to define reusable business rules and workflow patterns.
• Partner with development and infrastructure teams to deliver a secure, internally hosted native solution with no external data exposure.
• Manage complex dependencies, prioritize delivery milestones, and escalate impediments across integrated teams.
• Lead delivery teams through agile product practices, ensuring customer value is achieved at every release.
• Advocate for reuse and enterprise design thinking-positioning this solution as a future standard across multiple fraud and risk domains.

Required Qualifications:

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of experience of product ownership experience
• Deep understanding of case management lifecycles, alert management, and workflow orchestration in regulated environments
• Strong experience with user's stories, epics and features
• Experience delivering container-native solutions
• Strong experience with Agile, leading Scrum Teams and collaboration tools (e.g., Mural, Jira, Confluence).
• Proven success in aligning technical outcomes to complex business and risk mitigation needs. Experience in fraud or financial crimes investigation processes
• Hands-on knowledge of SAS, business rule migration, or decisioning platforms
• Familiarity with internal hosting architectures and secure data controls
• Strong communication and stakeholder engagement skills across business, technical, and risk domains
• Track record of delivering modernization efforts in legacy-dense environments

Job Expectations:

• Ability travel 10% of the time
• Hybrid role, 3 days in the office, 2 remote

Location:
Chandler, AZ
Posting End Date:
31 Mar 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.